Sara Ruiz
Houston,TX
Summary
Proven leader and effective problem-solver with a history of enhancing team efficiency and customer satisfaction at the United States Air Force, USAF. Excelled in critical thinking and customer service, achieving significant improvements in operational processes. Demonstrates strong active listening skills, ensuring high levels of customer loyalty and team collaboration.
Overview
8
8
years of professional experience
Work History
Training
01.2024 - 06.2024
Was hired by Houston Police Dept and was in training academy.
Further Education
08.2023 - 12.2023
Enrolled in third semester of classes
Further Education
01.2023 - 05.2023
Enrolled in second semester of classes.
Further Education
08.2022 - 12.2022
Enrolled in first semester of classes.
Medical
01.2022 - 07.2022
Took a break due to health issues.
Security Forces Officer
United States Air Force, USAF
03.2019 - 12.2021
- Ensured compliance with all applicable laws, regulations, and directives by conducting regular inspections of security force activities and facilities.
- Demonstrated leadership skills by effectively directing the activities of subordinate personnel during high-stress situations.
- Achieved cost savings without compromising quality or effectiveness through the implementation of innovative process improvements in daily operations.
- Contributed to overall mission success by providing expert advice on matters pertaining to force protection and physical security measures.
- Maintained a safe work environment through consistent monitoring of facility conditions and addressing potential hazards promptly.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Team Member
Potbelly's Sandwich Shop
10.2018 - 01.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Server
Sonic Drive-In
02.2016 - 08.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
No Degree - Nursing
Lone Star College System
Kingwood01.2027
High School Diploma -
Atascocita High School
Humble, TX01.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Problem Resolution
- Customer Relations
- Scheduling
- Complaint resolution
- Critical Thinking
Timeline
Training
01.2024 - 06.2024
Further Education
08.2023 - 12.2023
Further Education
01.2023 - 05.2023
Further Education
08.2022 - 12.2022
Medical
01.2022 - 07.2022
Security Forces Officer
United States Air Force, USAF
03.2019 - 12.2021
Team Member
Potbelly's Sandwich Shop
10.2018 - 01.2019
Server
Sonic Drive-In
02.2016 - 08.2016
No Degree - Nursing
Lone Star College System
High School Diploma -
Atascocita High School
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