Sara Russell

* Successful business record as Dual Store Manager beginning March 2019- locations include Clinton, CT; Tinton Falls, NJ and Central Valley, NY * Lead both Central Valley and Clinton to $1 Million locations* Lindt USA Service Champion- facilitating in person as well as virtual Service Training to all Lindt USA associates. * Recognized district Core Value Captain, VMG Captain and Training Captain * recipient of 2 Lindt Core Value Rock Star Awards * Recognized for community partnership by the Clinton Chamber of Commerce with the Business to Community Award 2018 * Recognized within the Lindt family for troubleshooting problem stores; proven ability to increase profitability, identify best fits for talent * Recognized for my operational excellence and standards as evidenced by multiple perfect scores on LP and NSF Audits.

• Customer Engagement Manager responsible for training team on delivering Modern Luxury Service. Provide in the moment feedback as well as weekly and monthly touchbases. Create daily focus for the team based on Coaching Moments, product information and fashion trends.• Increased focus on Loss prevention training resulted in store being removed from target store program.• Trained peers on scheduling standards and Workforce Management scheduling system. • Responsible for recruiting, hiring new employees utilizing behavioral based interviewing.• Developed new hires utilizing Discover Talent model. Responsible for weekly/monthly developmental touch bases with key employees to develop bench strength for store. • Responsible for control of payroll, schedule training and compliance, operation auditor and trainer. • Created bench strength in store- one associate promoted into management position.

• Rebuilt store team and Drove results from $3million to $4.6million by focusing on the customer store experience. Improved UPT, ADT,SPH and Secret Shop Scores above Company average. • Built a new store team through a combination of multiple internal promotions, recruiting, coaching and training. • Set and communicated sales goals to team and held them accountable for results. • Held weekly management touch bases to further their development and held them accountable for the development of their teams. • Created a Customer focused environment that developed repeat business and encouraged customer loyalty. Utilized company tools to create personal address books. • Recognized for Operational Excellence. Provided peer to peer training through the district on operational systems, merchandising standards and scheduling standards.

• Increased focus on employee training in brand advocacy, loss prevention and customer service standards. • Achieved the stores first Encore performance ( achieved quarterly sales goal while also achieving KPI goals) • Created bench strength in store and district. Two managers promoted to higher levels of management, two associates promoted into management positions. • On-Boarded all managers for NSO team for Foxwoods, CT location. • Liaison between field, regional and corporate offices. Skilled in building and maintain excellent relationship with cross-divisional business partners, vendors and field personnel.