Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
References
Timeline
Generic

Sara Salazar

Las Vegas

Summary

Dedicated customer service representative with extensive industry experience. Proven ability to establish rapport with clients and maintain high levels of customer satisfaction. Strong team player with a positive attitude and a focus on contributing to company success. Results-oriented with a passion for building relationships and driving business growth.

Overview

5
5
years of professional experience

Work History

VIP Services Representative

Bellagio Hotel and Casino
Las Vegas
11.2022 - Current
  • Delivered comprehensive information on hotel services to ensure seamless check-in for VIP guests.
  • Completed administrative tasks, including daily activity reporting and accurate client interaction records.
  • Fostered loyalty among high-profile clients through strong relationship building.
  • Trained new personnel on operations, policies, and service standards.
  • Collaborated with team members to maintain high service quality for all guests.
  • Cross-trained and supported other customer service managers as needed.
  • Answered phone calls and addressed customer inquiries with professionalism.
  • Provided personalized concierge services to meet VIP client needs efficiently.

Front Desk Receptionist

New York New York Casino
Las Vegas
10.2020 - 11.2022
  • Resolved guest complaints promptly to sustain high satisfaction levels.
  • Facilitated check-in by welcoming guests and ensuring efficient processing.
  • Handled front desk calls promptly, multitasking during peak hours.
  • Balanced cash drawer accurately at shift start and end, ensuring accountability.

Education

High School Diploma -

Desert Pines High School
Las Vegas, NV
06-2014

Skills

  • Customer service and concierge services
  • Activity reporting
  • Client relationship management
  • Staff training
  • Conflict resolution
  • Attention to detail
  • Multitasking
  • Bilingual
  • Reliable
  • Employee coaching
  • Teamwork

Languages

Spanish
Professional

Accomplishments

  • Employee of the Year
  • Employee of the Month

References

References available upon request.

Timeline

VIP Services Representative

Bellagio Hotel and Casino
11.2022 - Current

Front Desk Receptionist

New York New York Casino
10.2020 - 11.2022

High School Diploma -

Desert Pines High School

Similar Profiles

CREATE PROFILE