Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sara Saleh

Fairfax,VA

Summary

  • I am graduating with a bachelor's in nutrition at the age of 20, and I am seeking to grow extensively in my career.
  • I am dedicated and passionate about becoming an invaluable asset.
  • I am prepared to contribute wholeheartedly to the success of the company that recognizes my potential.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Akina Compounding Pharmacy
06.2022 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating the company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Bachelor of Science - Nutrition Sciences

Purdue University
West Lafayette, IN
10.2024

Associate of Science - Health Sciences

Northern Virginia Community College
Annandale, VA
05.2023

High School Diploma -

International Academy of Kuwait
Kuwait
05.2021

Skills

  • Detail-oriented & perfectionist
  • Computer Proficiency
  • willingness to obtain responsibilities
  • Problem-solving abilities
  • Multitasker
  • Fast-learner
  • Product Knowledge
  • Data Collection
  • Staff Training
  • Customer Relationship Management (CRM)

Languages

Arabic
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

Akina Compounding Pharmacy
06.2022 - Current

Bachelor of Science - Nutrition Sciences

Purdue University

Associate of Science - Health Sciences

Northern Virginia Community College

High School Diploma -

International Academy of Kuwait

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Sara Saleh