Sara Saleh

Customer Service Representative

Akina Compounding Pharmacy

06.2022 - Current

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Streamlined call center processes for improved efficiency and reduced wait times.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Assisted customers in navigating the company website and placing online orders, improving overall user experience.
Collaborated with team members to develop best practices for consistent customer service delivery.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Offered advice and assistance to customers, paying attention to special needs or wants.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Summary

Overview

Work History

Customer Service Representative

Education

Bachelor of Science - Nutrition Sciences

Associate of Science - Health Sciences

High School Diploma -

Skills

Languages

Timeline

Customer Service Representative

Bachelor of Science - Nutrition Sciences

Associate of Science - Health Sciences

High School Diploma -

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