Sara Sanchez

• Supported production needs by performing routine tasks using standard procedures and equipment.
• Inspected final products to assess compliance with quality standards and established tolerances.
• Safely operated hand and power tools and complex manufacturing equipment to complete tasks.
• Monitored machinery to identify concerns, make corrections, or report complex problems.
• Assembled and tested various products to meet production requirements and quality control standards.
• Organized and prepared workstations and materials needed for operations to maximize productivity.

• Educated customers about product features and benefits to aid in selecting best options for each individual's needs.
• Assisted with operational tasks (receiving, pullbacks, inventory count, planograms, sales tracking / planning, etc.)
• Networked with different departments to identify prospective clients and close target sales.
• Built rapport with customers and assessed needs to make product recommendations and upsell.
• Created and implemented sales strategies to successfully meet company targets.
• Managed customer accounts to secure customer satisfaction and repeat business.
• Scheduled appointments for customers for technician troubleshoots and installs.
• Trained new employees on customer service, company standards, best sales practices, money handling and organizing strategies.

• Created positive resident experiences by assisting patients with bed baths, showers, ambulating, feeding, ROM exercises, and personal/oral hygiene care.
• Cared with empathy and compassion to build positive resident relationships.
• Answered call lights promptly and supported patient comfort and safety by adjusting bed rails and equipment.
• Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.

• Cross-trained in remote customer service and in-store solutions specialist positions.
• Conducted troubleshooting and diagnostic procedures on customer devices.
• Performed device installation of operating systems, general device set up, and transfer of data.
• Resolved customer account and billing problems quickly and efficiently to enhance and maintain customer satisfaction.
• Frequently adapted to learning new systems, company procedures, company products and services.
• Implemented upselling techniques to increase revenue and move product.
• Collaborated with business teams to develop and execute promotional strategies.

Store Manager Sep 2019 - Dec 2019

• Successfully managed store employees in fast-paced environment through proactive communication and positive feedback.
• Oversaw store operations, timecard approvals/review, audit compliance, inventory management, employee management, and store sales targets.
• Conducted monthly employee 1-on-1 evaluations and monthly store meetings to address areas that need improvement, recognize successful performances, and educate on new company policies and promotions.
• Prepared advanced 3-week schedules to ensure adequate staffing based on door swing conversion metrics, peak sales periods, customer traffic trends, and company budget.
• Assisted both district and regional manager with appointed tasks and directives.
• Recruited, interviewed, hired, and trained qualified new staff members.
• Facilitated growth in small business sales, converting a prior 3-month 0% attainment to over 200% goal attainment in first 30 days.

Assistant Store Manager May 2019 - Sep 2019

• Successfully led a team to exceed company sales target goals while maintaining excellent customer satisfaction scores.
• Managed inventory control, cash control, store opening/closing procedures.
• Assisted store manager with inventory cycle counts, scheduling, timecard review, and planogram refreshes.
• Participated in hiring / interviewing process with store manager.
• Mentored sales associates to demonstrate best practices and assist in their development for promotion.

Sales Supervisor Sep 2018 - May 2019

• Oversaw employees' sales performance and created spreadsheets during 1-on-1s to set daily, weekly, and monthly sales goals to ensure successful attainment.
• Conducted company outline planogram refreshes as needed.
• Provided positive, constructive coaching strategies to assist employees with successfully exceeding company sales targets.
• Supported employees with customer transactions by assisting in upselling / persuasive sales techniques.
• Assisted store manager with operational tasks and inventory management.
• Appointed as acting store manager for 5 consecutive months and successfully maintained audit compliance and exceeded company sales targets for the store.
• Responsible for training new employees and demonstrated best business practices to drive sales while promoting customer satisfaction experiences.

Retail Sales Consultant July 2017 - Sep 2018

• Learned and utilized different computer applications to conduct sales transactions for customers.
• Utilized persuasive sales techniques to recommend and upsell products.
• Developed an innovative customer quote sheet that was implemented throughout my district.
• Fostered positive, engaging relationships with customers to build rapport and promote customer satisfaction.
• Utilized empathy and proactive listening skills to deescalate customer problems.
• Organized store inventory, maintained store cleanliness, and helped store manager with operational tasks (planogram refreshes, inventory receiving, etc.).
• Networked and participated in outside sales events to drive sales traction for business sales targets (Samsung, NetApp, Adobe, etc.).