Sara Santos Polanco
Kissimmee,FL
Summary
Dynamic Talent Acquisition Specialist with a proven track record in managing full-cycle recruitment processes. Skilled in identifying top talent and enhancing candidate experiences, I leverage strong communication and analytical skills to align talent strategies with organizational goals. Passionate about fostering a positive employer brand and contributing to overall team success. Skilled Talent Acquisition Specialist with background in identifying, recruiting, and hiring top-tier talent. Experienced in developing innovative sourcing strategies, building strong relationships with candidates and clients, and maintaining a strategic recruitment pipeline. Strengths include effective communication skills, negotiation abilities, and knowledge of recruitment technologies. Previously improved efficiency in talent acquisition processes through implementation of data-driven approaches.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Coordinator
Born2move chiropractic
Kissimmee, Florida
07.2025 - Current
- Greeted patients and visitors with a warm and welcoming demeanor.
- Managed appointment scheduling using electronic health record systems.
- Managed customer complaints and rectified issues to complete satisfaction.
- Prepared weekly reports summarizing activities of the front desk operations.
Talent Acquisition Specialist
Advensus Contact Center
Santo Domingo , Dominican Republic
02.2023 - 05.2025
- Conducted candidate screenings to identify top talent for various roles.
- Collaborated with hiring managers to define job requirements and expectations.
- Utilized applicant tracking systems to manage candidate applications efficiently.
- Developed and posted engaging job descriptions across multiple platforms.
- Facilitated onboarding processes for new hires, ensuring smooth transitions.
- Negotiated employment offers with selected candidates.
- Conducted initial phone screens of potential candidates.
- Reviewed resumes, applications, and other documents submitted by applicants.
- Participated in team meetings to discuss current recruitment initiatives.
- Coordinated interviews between hiring managers and prospective employees.
- Provided guidance to new hires throughout onboarding process.
- Prepared offer letters for successful candidates.
- Conducted market research to identify potential new vendors.
- Reviewed referral candidates and contacted qualified individuals to request applications.
- Coordinated background checks and reference verifications for selected candidates.
- Coordinated and participated in job fairs and recruitment events to promote company brand and opportunities.
- Implemented onboarding programs to ensure successful integration of new hires into the organization.
Healthcare Customer Service Representative
Teleperformance
Santo Domingo , Dominican Republic
09.2021 - 01.2023
- Assisted customers with inquiries about healthcare services and policies.
- Educated clients on benefits and coverage options in a clear, friendly manner.
- Resolved patient issues through effective communication and problem-solving techniques.
- Handled sensitive patient information while maintaining confidentiality standards.
- Managed high call volumes while ensuring quality service and support levels.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Collected payments from patients and entered them into the billing system accurately.
- Adhered to HIPAA regulations when handling confidential patient information.
- Worked collaboratively with other departments such as billing, coding, clinical documentation improvement specialists when necessary.
- Scheduled appointments for patients using the electronic health records system.
- Generated monthly performance metrics reports based on customer feedback survey results.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Explained various admission forms and policies, acquiring signatures for consent.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
Education
Associate of Science - Industrial And Organizational Psychology
Universidad Catolica Santo Domingo
Dominican Republic09-2022
High School Diploma -
Centro Educativo Nuestra Señora De La Fe
Dominican Republic10-2021
Skills
- Interpersonal communication
- Candidate screening
- Conflict resolution
- Onboarding processes
- Problem solving
- Problem resolution
- Fluent in Spanish and English
- Listening skills
- Documentation
- Communication skills
- Applicant tracking systems
- Managed client contracts
- Pipeline maintenance
Certification
Computer Technician-CENTU
Professional Development
Talent Acquisition professional with 4 years of experience in recruitment and candidate evaluation. Completed coursework in Organizational Psychology and holds a Computer Technician certification. Skilled in ATS systems, interviewing, relationship-building, and data-driven hiring.
Timeline
Front Desk Coordinator
Born2move chiropractic
07.2025 - Current
Talent Acquisition Specialist
Advensus Contact Center
02.2023 - 05.2025
Healthcare Customer Service Representative
Teleperformance
09.2021 - 01.2023
Associate of Science - Industrial And Organizational Psychology
Universidad Catolica Santo Domingo
High School Diploma -
Centro Educativo Nuestra Señora De La Fe