Sara Scharf
Monroe
Summary
Accomplished Operations Manager with a proven track record at TownePlace Suites By Marriott, enhancing customer satisfaction and leading effective teams. Skilled in operations management and employee motivation, demonstrated through successful project delivery within budget constraints and improved performance outcomes. Expertise in problem-solving and team leadership ensures operational excellence and elevated employee relations.
Currently completing bachelors in Business Administration.
Overview
3
3
years of professional experience
Work History
Operations Manager / Assistant General Manger
TownePlace Suites-Marriott
02.2024 - Current
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Front Desk /Front Desk Night Auditor
Tru By Hilton
06.2023 - 02.2024
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Kept accounts in balance and ran daily reports to verify totals.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals.
- Maintained updated knowledge of hotel policies and procedures to provide accurate information to guests at all times.
- Performed regular property walkthroughs during the night shift, addressing any safety hazards or cleanliness concerns.
Carside To-Go Specalist
Applebee's
09.2021 - 07.2023
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
Education
BBA - Business Administration And Management
Siena Heights University
Adrian, MI01-2027
Associate of Applied Science - Business Management
Monroe County Community College
Monroe, MI06-2022
Associate of Science - Associates of Science
Monroe County Community College
Monroe, MI06-2018
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Employee relations and conflict resolution
- Policies and procedures implementation
- Operations oversight
- Employee motivation
- Schedule management
- Business administration
- Unsurpassed work ethic
Timeline
Operations Manager / Assistant General Manger
TownePlace Suites-Marriott
02.2024 - Current
Front Desk /Front Desk Night Auditor
Tru By Hilton
06.2023 - 02.2024
Carside To-Go Specalist
Applebee's
09.2021 - 07.2023
BBA - Business Administration And Management
Siena Heights University
Associate of Applied Science - Business Management
Monroe County Community College
Associate of Science - Associates of Science
Monroe County Community College
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