Sara Schlosser
Goshen,NY
Summary
Accomplished Service Writer with 14 years' success in assisting with daily business operations in the auto industry. Talented in providing customers accurate delivery and cost estimates through communication with insurance providers and vendors. Adept in processing warranty claims with insurance companies and requesting customer approval before providing service. Handling all types of customer service requirements in high stress and busy environments with excellent analytical, schedule management and document preparation skills. Effectively handling the needs of over 50 customers each day by delivering fast, knowledgeable support. Good at relationship-building, and have a team-oriented nature to multitask and be most effective at my job. I believe in forming lasting and honest relationships with all of my clients.
People would describe myself as hardworking and a passionate job seeker with strong organizational skills eager to secure a position that is outside of my current experience but much more aligned with my goals and desires for my future. I am ready and willing to learn and help a new team achieve their goals and strive for some of my own.
Overview
18
18
years of professional experience
Work History
Service Writer
Ramsey Nissan
08.2023 - Current
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
Service Writer
Joe Heidt Volkswagen
08.2021 - 08.2023
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
Service Writer
Rockland Toyota
01.2010 - 08.2021
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Stayed up-to-date on technical knowledge through continuous education courses and manufacturer-provided training materials.
- Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information.
- Consulted with customers to assess service requirements and produce accurate orders.
Front Desk Associate
Best Friends Pet Hotel
05.2008 - 12.2010
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
Hair Stylist
JC Penny
02.2006 - 04.2008
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated customers on products to maximize benefits.
Education
High School Diploma -
Suffern Highschool
Suffern, NY06.2003
Skills
- Order Preparation
- Customer service expertise
- Strong Organization
- Teamwork and Collaboration
- Administrative and Office Support
- Sales expertise
- Relationship Building
- Understanding Customer Needs
- Calm Under Pressure
- Customer Account Management
Timeline
Service Writer
Ramsey Nissan
08.2023 - Current
Service Writer
Joe Heidt Volkswagen
08.2021 - 08.2023
Service Writer
Rockland Toyota
01.2010 - 08.2021
Front Desk Associate
Best Friends Pet Hotel
05.2008 - 12.2010
Hair Stylist
JC Penny
02.2006 - 04.2008
High School Diploma -
Suffern Highschool
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