Sara Scholten
Muscatine,IA
Summary
Proven to enhance patient satisfaction and team productivity at the University of Iowa Hospital and Clinics, I adeptly manage HIPAA-compliant documentation and streamline patient scheduling. My leadership in training and keen organizational skills ensure efficient healthcare delivery, with a focus on achieving high-quality outcomes and fostering compassionate patient care.
Overview
11
11
years of professional experience
Work History
Unit Clerk
University of Iowa Hospital and Clinics
05.2023 - Current
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information, and directed calls.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Arranged discharges and patient transportations.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Obtained and organized medical records for office visits and scheduled labs.
- Interacted with customers by phone, email, or in-person to provide information.
- Aided in the training of new hires by sharing knowledge and best practices acquired from years of experience.
- Supported clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.
- Reduced errors in data entry by implementing a thorough double-check system for all crucial information.
Nursing Assistant
University of Iowa Hospital and Clinics
05.2023 - Current
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
- Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
CNA-CMA
Addington Place
02.2023 - 04.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Reduced patient stress levels through effective communication and active listening skills.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Documented patient information and care activities in electronic health record.
Nursing Assistant
Genesis Hospital
11.2022 - 03.2023
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Documented care actions by completing records and logs in medical software system.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
- Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
House Manager
Handicapped Development Center
06.2021 - 06.2022
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
- Planned special events such as parties or family gatherings with attention to detail and organization.
- Oversaw budget to manage expenditures and control costs.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Facilitated communication between family members regarding important updates or decisions related to the house manager role.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff.
- Managed household budgets, analyzing expenses, and making recommendations for cost-saving measures.
- Assisted residents with daily hygiene and living tasks.
- Scheduled and prioritized tasks to staff, overseeing work completion.
Program Supervisor
REM of Iowa
07.2019 - 04.2021
- Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
- Evaluated program performance regularly, using data-driven insights to inform future decision-making processes.
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
- Mentored junior staff members, providing guidance on best practices while nurturing their professional growth trajectories over time.
- Assisted with community resources for healthcare and mental health.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Enhanced team productivity through effective delegation, task prioritization, and clear communication.
- Managed program budget responsibly, allocating funds appropriately to ensure the success of all initiatives.
- Increased program efficiency by streamlining processes and implementing time-saving strategies.
- Designed strategic plans for long-term program goals, aligning them closely with overarching organizational mission statements or objectives.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
Manager
Dunkin' Donuts
09.2016 - 11.2017
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Manager
Dairy Queen Grill & Chill
12.2013 - 11.2015
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Muscatine High School
Muscatine, IA05.2009
Some College (No Degree) -
Muscatine Community College
Muscatine, IA 11.2022 - 05.2023
Skills
HIPAA Compliance
Preparing charts
Documentation skills
Chart updating
Multi-line phone system
Reception Management
Supply Restocking
Patient Scheduling
Records Scanning
Discharge support
Arranging transportation
Timeline
Unit Clerk
University of Iowa Hospital and Clinics
05.2023 - Current
Nursing Assistant
University of Iowa Hospital and Clinics
05.2023 - Current
CNA-CMA
Addington Place
02.2023 - 04.2023
Nursing Assistant
Genesis Hospital
11.2022 - 03.2023
Some College (No Degree) -
Muscatine Community College
11.2022 - 05.2023
House Manager
Handicapped Development Center
06.2021 - 06.2022
Program Supervisor
REM of Iowa
07.2019 - 04.2021
Manager
Dunkin' Donuts
09.2016 - 11.2017
Manager
Dairy Queen Grill & Chill
12.2013 - 11.2015
High School Diploma -
Muscatine High School
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