Sara Schonlau
Bellevue,WA
Summary
Seeking a position where I can utilize my 34 years of customer service experience and communication skills and be able to contribute positively to the company and its goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Mailer
FNWL
Mercer Island , WA
09.2005 - 08.2024
- Worked with cross-functional teams to achieve goals.
- Understood and followed oral and written directions.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Policy Issue
FNWL
Mercer Island, WA
08.2006 - 12.2011
- Modified and updated existing policies and claims to reflect change in beneficiary, amount of coverage or type of insurance.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Reviewed applications submitted by prospective customers for accuracy prior to processing them.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Interacted directly with underwriters and other internal staff members to resolve issues quickly and accurately.
- Prepared and reviewed insurance-claim forms and related documents for completeness.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
Policy Changes
FNWL
Mercer Island, WA
01.2011 - 09.2011
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Policy Research
FNWL
Mercer Island, WA
09.2012 - 07.2016
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Understood and followed oral and written directions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Prioritized and organized tasks to efficiently accomplish service goals.
Disbursements
FNWL
Mercer Island, WA
07.2016 - 02.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Delivered products to customer locations on time.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Claims Analyst
FNWL
Bellevue, WA
02.2020 - 04.2023
- Maintained accurate records of all claim activities in accordance with company policies.
- Followed all company procedures to keep data confidential.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Collaborated with fellow team members to manage large volume of claims.
- Performed data entry into internal systems to process claims requests.
- Processed payments for approved claims within specified time frames.
- Created case files, professional correspondence and claims notices.
- Completed day-to-day duties accurately and efficiently.
Education
Criminal Justice AA -
Bellevue Community College
12.1995
Skills
- Leadership
- Creativity
- Customer service
- Teamwork
- Self Motivated
- Problem solving
- Deadline-Oriented
- Route Planning
- Creating Training Documents
- Data Verification/Data Control
- Travel Agent - Freelance (Specialty Ireland)
- Hard Worker
References
References available upon request.
Timeline
Claims Analyst
FNWL
02.2020 - 04.2023
Disbursements
FNWL
07.2016 - 02.2020
Policy Research
FNWL
09.2012 - 07.2016
Policy Changes
FNWL
01.2011 - 09.2011
Policy Issue
FNWL
08.2006 - 12.2011
Mailer
FNWL
09.2005 - 08.2024
Criminal Justice AA -
Bellevue Community College
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