Detail-oriented individual enthusiastic about building new experiences and skills. Excited about new challenges and contributing to business success. Demonstrated administrative and operational strengths.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Clerk
United States Postal Service, USPS
Rockton, IL
01.2022 - Current
Utilized strong multitasking skills to manage multiple priorities and tasks.
Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Managed high-volume mail periods effectively, ensuring that all incoming and outgoing items were processed in timely manner.
Operated various mailing equipment such as postage meters, folding machines, hand trucks and labelers for efficient mail preparation.
Demonstrated excellent attention to detail while inspecting packages for damage or improper labeling before sending them out for delivery.
Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Maintained clean and organized workspace to facilitate efficient mail handling processes.
Maximized workplace safety with proper handling techniques for heavy or oversized packages up to 70 pounds.
Contributed to decreased wait times by quickly serving customers at counter during high volume periods.
Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Streamlined postal operations for faster service by accurately weighing packages and calculating postage.
Sorted mail according to size, shape and destination.
Collected mail from letter boxes on specific route both on foot and by vehicle.
Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
Head Waiter
Liberty House Grill
04.2021 - 02.2024
Increased overall restaurant efficiency by effectively managing and delegating tasks to wait staff.
Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to restaurant''s overall revenue.
Ensured compliance with health department regulations through consistent monitoring of cleanliness standards throughout dining area.
Spearheaded weekly team meetings that fostered open communication channels between team members concerning challenges faced during shifts.
Conducted regular performance evaluations for wait staff to continually improve service quality.
Maintained accurate inventory of restaurant supplies, reducing waste and controlling costs.
Used communication and problem-solving skills to resolve customer complaints.
Project Assistant
Fehr Graham
01.2018 - 09.2020
Collaborated closely with cross-functional teams to ensure alignment on expectations regarding deliverables and milestones.
Enhanced team communication by organizing and maintaining accurate documentation of meeting notes, action items, and followups.
Facilitated smooth project execution by managing logistics for events, travel arrangements, and accommodations for team members.
Completed multiple tasks simultaneously to optimize project completion.
Assistant
Rockford Buzz
01.2020 - 06.2020
Safeguarded equipment functionality through proper transportation methods during location changes or travel assignments.
Supported lead videographer in capturing compelling footage for various projects, including weddings, commercials, and documentaries.
Enhanced video quality by assisting with camera setup, lighting adjustments, and equipment maintenance.
Assisted in creation of editorial calendars to streamline content planning and organization.
Collected and analyzed Web metrics such as visits, time on site and page views per visit.