Sara Senia
Homestead
Summary
Dynamic and results-driven professional with a proven track record at Panera Bread, excelling in employee training and customer satisfaction. Recognized for strong multitasking abilities and attention to detail, I effectively resolved complaints and enhanced service quality, fostering a positive team environment while maintaining high operational standards.
Professional with strong focus on team collaboration and achieving results. Proven ability to adapt to changing needs while maintaining high standards. Skilled in team management, conflict resolution, and process optimization, ensuring efficient operations and dependable performance. Known for reliability, effective communication, and fostering positive work environment.
Overview
4
4
years of professional experience
Work History
Crew Member Team Leader
Panera Bread
01.2021 - 08.2022
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
- Resolved customer complaints promptly, going above-and-beyond to ensure complete satisfaction with our services.
- Managed inventory levels effectively, minimizing waste while maintaining adequate stock for daily operations.
- Fostered a positive working environment through active listening and constructive feedback, leading to improved staff morale.
Crew Member
Wendys Restaurant
04.2018 - 12.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Prepared products following restaurant, health, and safety standards and procedures.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
High School Diploma -
Mavericks Highschool
3525 S Congress Ave, Palm Springs, FL 3346106-2018
Skills
- Employee training
- Team player
- Punctual and dependable
- Attention to detail
- Quality control
- Multitasking Abilities
- Problem-solving abilities
- Organizational skills
- Excellent communication
- Reliability
- Adaptability and flexibility
- Decision-making
- Workload balancing
Timeline
Crew Member Team Leader
Panera Bread
01.2021 - 08.2022
Crew Member
Wendys Restaurant
04.2018 - 12.2020
High School Diploma -
Mavericks Highschool
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