Summary
Overview
Work History
Education
Skills
Timeline
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SARA SHAEFFER

Suisun,CA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

20
20
years of professional experience

Work History

LEAD PRESCHOOL TEACHER

Solano Christian Academy
01.2023 - Current
  • Developed weekly lesson plans and activities to engage children and promote learning
  • Established positive communication with parents in daily conversation and formal conferences
  • Sanitized toys and play equipment each day to maintain safety and cleanliness
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Utilized books, songs and games to engage students.
  • Addressed behavioral and learning issues with parents and daycare management.
  • Monitored students' academic, social, and emotional progress and recorded in individual files.
  • Planned educational opportunities based on children's interests.
  • Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.

RECREATION SPECIALIST I

City Of Fairfield
12.2019 - 12.2022
  • Assist with Parks and Recreation services activities including but not limited to: sports, recreation, wellness and academic programs, classes and events
  • Responsible for monitoring program and site rules, policies and regulations
  • Assist with distribution of site and program publicity including flyers and press releases
  • Provide courteous and professional service to all program participants, facility users, City personnel and the public
  • Answer questions from the public and provide information to individuals and groups regarding program offerings and coordination of services
  • Use computer for data entry, roster printing, processing registrations
  • Assist with ordering, maintaining, and taking inventory of program supplies
  • Monitor behavior of program participants
  • Conduct set up and clean-up of facility and equipment; may be charged with the opening and closing duties
  • Operate copiers, fax, computers and other program-specific equipment
  • Assist with miscellaneous office tasks, i.e
  • Retrieving and distributing mail, receiving

OFFICE MANAGER

CalWest Marine Services
01.2015 - 12.2022
  • Tracking expenses
  • Data Entry
  • Website Design
  • Bank reconciliations
  • Reaching out to new vendors and creating business accounts
  • Prepares letters, reports, purchase orders, forms and other materials from a rough draft or oral or written instructions
  • Maintain an effective filing system
  • Processing sales orders and creating invoices
  • Editing photography and images for use on websites
  • Order tracking, and receiving parts
  • Preparing estimates/quotes
  • Customer relations.

ASSISTANT MANAGER/SERVER/BARTENDER TRAINER

Chianti Osteria
07.2019 - 11.2020
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay
  • Closed out cash register with 100% accuracy and prepared cashier report
  • Decreased waste by 20% through creating and following strict recipes and measurements for drinks
  • Worked with POS system to place orders, manage bills and managed complimentary items for dissatisfied customers
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
  • Maintained constant positive ambience in accordance with the themes and goals of the restaurant
  • Suggested wine pairings to go with specific menu items.

SOCIAL MEDIA MANAGER

Kool Kids Boutique
01.2016 - 03.2020
  • Created and facilitated interactive online contests to retain members and attract new members
  • Set clearly defined goals to drive major business initiatives, including increased customer retention, sales, online presence, brand awareness and website or social media traffic
  • Developed marketing content such as blogs, promotional materials and advertisements for social media
  • Increased customer engagement through social media
  • Promoted successful outcome of web development strategy by aligning consistent brand messaging and visual designs across all digital outlets
  • Used Adobe Software to create and print marketing materials, including product reviews, press releases and ads
  • Analyzed and reported social media and online marketing campaign results
  • Planned and instituted social media marketing plan for Kool Kids Boutique.

Napa Phoenix Catering
08.2018 - 07.2019
  • Prepared and maintained drink stations throughout catering events
  • Loaded and unloaded delivery van carefully to maximize efficiency
  • Wrapped silverware and folded napkins according to standard procedures or in requested arrangements
  • Returned reusable goods and serving equipment for inventory and restock
  • Presented food and beverages on buffet tables and drink stations to meet contract specifications and level of event formality
  • Cleared dishes and glassware quickly following each course
  • Set up and broke down catering services at weddings , winery's as well as many other types events
  • Served plated dinners with up to 5 courses
  • Arranged linens and table settings according to seating plan and event theme
  • Provided friendly, courteous service to create memorable moments for guests
  • Maintained flexible work schedule including evenings, weekends and on-call to meet event needs
  • Monitored dietary restrictions and served guests with special needs
  • Fostered enjoyable event atmosphere through friendly guest interactions
  • Served appetizers, entrees and refilled beverages for events up to 400 guests
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

INTERNATIONAL LOGISTICS COORDINATOR

Treasury Wine Estates
04.2014 - 08.2015
  • Exceptional communication skills (telephone and email) as well as interaction with customers and vendors on the phone and by email
  • Knowledge of wine and spirit
  • Strong mindfulness with excellent follow-up
  • Coordinate and schedule pick-up of wine with wineries and trucking companies
  • Book containers with steamship lines
  • Issue documentation for export shipments (AES, AWB, House B/L.) Invoice the customers of our overseas office
  • Communicate with trucking companies, shipping lines, and customers
  • Order entry in JDE
  • Generated all documentation and information required for customer shipments
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments
  • Tracked orders and notified customers of status or potential delays
  • Verified accurate account invoicing through collaboration with accounting department
  • Monitored and reported on transportation costs and properly filed shipping documents
  • Reported customer feedback to management, including any signs of customer dissatisfaction
  • Oversaw high-volume paperwork and collaborated with the financing department to resolve invoicing and shipping problems
  • Expedited resolutions of shipping errors and packaging mistakes
  • Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels
  • Collaborated with manufacturing and supply chain management
  • Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels
  • Conducted research to address shipping errors and packaging mistakes
  • Promoted brand at industry events and through ongoing networking efforts.

EXPORT SHIPPING DOCUMENTATION CLERK III

UTC Aerospace
01.2011 - 01.2014
  • Strong Knowledge of export requirements
  • Preparing shipping documents for international and domestic shipments as well as government contract shipments
  • Perform AES filings for all international shipments leaving the facility
  • Creating military ammo data cards
  • Preparing Fedex labels
  • Creating GBL'S (government bill of lading) Truck shipments through the ETA government website
  • Adhering to the government and quality standards when preparing all documents
  • Interpreting government contracts to obtain the necessary information to create documents
  • Training all personnel in my department as well as certifying them
  • Maintain a safe work environment by establishing, following and enforcing standards and procedures as well as complying with legal regulations
  • Help perform internal audits as well as assisting in customer audits
  • Identifying and recommending process improvements initiatives
  • Review all outgoing orders as a final inspection point
  • Prepare documentation for all export shipments
  • Support and interface with international trade compliance as required
  • Maintain accurate and timely shipment of products or materials to their destinations
  • Maintain knowledge of export regulations by attending training
  • Maintain a current knowledge of country regulations for export/ import shipments to ensure all applicable requirements are met
  • Follow up with freight forwarders to obtain the necessary export documents
  • When issues arise in the department come up with corrective actions with the group when needed
  • Accurate processing and tracking of exports
  • Entered shipping information into computer system and estimated freight and postal rates
  • Negotiated and arranged transport of goods with shipping or freight companies
  • Determined method of shipment and prepared bills of lading, invoices and other shipping documents
  • Ability to interpret manufacturing procedures
  • Ability to interpret government contracts
  • Knowledge of SAP
  • Coordinate with other sections
  • Notify program managers and government workers of shipment updates
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Maintained energy and enthusiasm in fast-paced environment
  • Carried out day-day-day duties accurately and efficiently
  • Updated clients on cargo by closely monitoring receipt and tracking processes
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.

ASSEMBLER II

UTC Aerospace
01.2009 - 01.2011
  • Executed entire assembly process by accurately interpreting set-up sheets, work orders, drawings or blueprints
  • Assembles the product following proper PPE and instructions
  • Planned and paced work efficiently in order to meet daily, weekly, project or production goals
  • Inspected completed products for functionality and quality, alerting supervisors of repeat issues and seeking out root causes
  • Train new hires in my area on how to follow company and safety regulations
  • Knowledge on packaging according to picklists and government specifications
  • Operate press (Dead weight, hydraulic, air-over hydraulic.) Conduct precise measurements with standard measuring instruments
  • Handle very large amounts of chemicals and energetics in accordance with safety regulations
  • Cross trained in the Load room, CAD department,Stores, Paint, Packaging, Canopy fracture, TIVS, Propellant Plant, Shipping and Receiving as well as other areas of the plant
  • Forklift certified
  • Conducted quality assurance inspections on finished components and identified issues
  • Recognized and reported defective material and equipment to shift supervisor
  • Followed outlined specifications to implement effective assembly plans
  • Put hazardous materials in properly marked containers to avoid injuries or contamination
  • Trained in lean manufacturing and six sigma
  • Developed automation tools to improve efficiency, eliminate waste and free up labor hours for other needs
  • SAP super user.

STORE MANAGER

George's Feed & Pet Supply
01.2004 - 01.2010
  • Customer Service
  • Payroll
  • Filling
  • Hiring new employees
  • Payment transaction for customers
  • Inventory/ Cycle counting
  • Completed all point of sale opening and closing procedures, including counting contents of cash register
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
  • Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
  • Proven ability to clean and disinfect animal cages and open areas, by following provided instructions
  • Effectively able to prepare meals for animals, ensuring that appropriate meal plans are followed
  • Deep familiarity with observing animals for signs of discomfort or disease, and informing owners and managers immediately
  • Well-versed in feeding, walking, exercising, and bathing pets, to ensure that they remain clean and disease-free.

Education

High School Diploma -

Fairfield High School
Fairfield, CA

Skills

  • Program planning
  • Safety awareness
  • Event Coordination
  • Parks and recreation policies
  • Sales and Marketing
  • Documentation and control
  • Office management
  • Office administration
  • Clerical support
  • Friendly nature
  • Phone Answering
  • Document Scanning
  • Information Retrieval
  • Critical Thinking
  • Clerical Skills
  • Administrative Support

Timeline

LEAD PRESCHOOL TEACHER

Solano Christian Academy
01.2023 - Current

RECREATION SPECIALIST I

City Of Fairfield
12.2019 - 12.2022

ASSISTANT MANAGER/SERVER/BARTENDER TRAINER

Chianti Osteria
07.2019 - 11.2020

Napa Phoenix Catering
08.2018 - 07.2019

SOCIAL MEDIA MANAGER

Kool Kids Boutique
01.2016 - 03.2020

OFFICE MANAGER

CalWest Marine Services
01.2015 - 12.2022

INTERNATIONAL LOGISTICS COORDINATOR

Treasury Wine Estates
04.2014 - 08.2015

EXPORT SHIPPING DOCUMENTATION CLERK III

UTC Aerospace
01.2011 - 01.2014

ASSEMBLER II

UTC Aerospace
01.2009 - 01.2011

STORE MANAGER

George's Feed & Pet Supply
01.2004 - 01.2010

High School Diploma -

Fairfield High School

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SARA SHAEFFER