Sara Shumaker
Otsego
Summary
Experienced office administrator with a strong focus on customer service excellence. Demonstrated ability to negotiate settlements and effectively manage accounts payable, highlighting leadership skills and attention to detail. Expertise in Microsoft Office Suite for improved productivity and process efficiency. Creative proficiency in Canva for design tasks.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Billing Coordinator
Byron Center Meats
Byron Center
08.2024 - Current
- Engage with customers via phone, text, and email to obtain specific instructions.
- Facilitate daily tasks for custom processing office team to enhance productivity.
- Develop precise cutting instructions for livestock products in coordination with producers.
- Manage processing of customer invoices to ensure prompt payment.
APD Claim Representative
Hastings Mutual Insurance Company
Hastings
05.2023 - 07.2024
- Executed thorough investigations and evaluations of auto physical damage claims for first and third parties to achieve efficient resolutions.
- Negotiated settlements within authority limits, achieving a balance between client satisfaction and cost-effectiveness.
- Maintained compliance with legal and contractual obligations throughout claims resolution, ensuring exceptional customer service standards.
Document Handling Specialist
HyTech Spring and Machine
Plainwell
08.2022 - 05.2023
- Managed documentation and record-keeping processes, ensuring accuracy of production-related documents.
- Oversaw distribution system for production documents to facilitate efficient access and workflow continuity.
Office Support - HR Back Up
Home Depot
Jasper
01.2019 - 08.2022
- Managed daily financial tasks, ensuring accurate vault balancing and register preparation with designated cash amounts.
- Conducted reconciliation of previous day's transactions and verified register balances for operational accuracy.
- Executed daily deposit procedures to maintain financial integrity.
- Assisted with associate scheduling and maintained inventory for store supplies to support operations.
Returns Support Manager
Meyer Distributing
Jasper
08.2014 - 12.2020
- Managed the returns process for customer accounts, ensuring efficient resolution of product issues, warranty claims, and discrepancies related to missing, lost, or damaged items through phone and email communication.
- Maintained high standards of customer service by promptly addressing inquiries and concerns, contributing to customer satisfaction and retention.
- Conducted training for new employees, enhancing their proficiency in Microsoft Office applications and equipping them with the necessary skills for effective customer support.
Education
DIPLOMA -
PLAINWELL HIGH SCHOOL
Plainwell, MI01.2000
Skills
- Leadership and management
- Office administration
- Microsoft Word and Excel
- Order processing
- Communication skills
- Human resources management
- Adaptability and flexibility
- Computer proficiency
- Quality assurance
- Cash handling and money management
- Confidentiality and privacy
- Payroll administration
- Canva design skills
- Accounts payable management
- Microsoft Office Suite proficiency
- Attention to detail
- Customer service excellence
- Planning and organization
- Problem-solving abilities
- Data entry accuracy
- Sales strategies
- Electronic data interchange (EDI)
- Supervisory experience
- Bookkeeping expertise
- Document control and management
- Time management skills
- ADP payroll systems knowledge
- Dependability and reliability
- Event coordination and planning
- Clerical support experience
- eCommerce operations
- Multitasking capabilities
- Manufacturing processes knowledge
- Writing proficiency and skills
Certification
Driver's License
Timeline
Billing Coordinator
Byron Center Meats
08.2024 - Current
APD Claim Representative
Hastings Mutual Insurance Company
05.2023 - 07.2024
Document Handling Specialist
HyTech Spring and Machine
08.2022 - 05.2023
Office Support - HR Back Up
Home Depot
01.2019 - 08.2022
Returns Support Manager
Meyer Distributing
08.2014 - 12.2020
DIPLOMA -
PLAINWELL HIGH SCHOOL