Sara Silva-Pina
Woodland,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Sutter Medical Center Sacramento
11.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Maintained inventory of office supplies and placed orders.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Case Management Assistant
Sutter Davis Hospital
11.2022 - 11.2023
- Enhanced patient care by efficiently coordinating case management processes and collaborating with healthcare professionals.
- Supported interdisciplinary team meetings to create comprehensive case plans tailored to individual needs.
- Promoted patient independence through education on self-care techniques and available resources.
- Contributed to efficient discharge planning, working closely with RN Case Manager's and other team members to secure appropriate post-hospital care arrangements.
- Safeguarded patient privacy by adhering to HIPAA regulations during all aspects of case management activities.
- Ensured timely communication between healthcare providers, fostering a collaborative care environment for patients.
- Participated in ongoing professional development opportunities to stay current on best practices in case management assistance.
- Facilitated smooth transitions between care settings by arranging necessary transportation and communicating relevant information to receiving facilities.
- Collaborated with insurance providers to obtain authorizations for necessary treatments or procedures, minimizing financial burdens on patients.
- Facilitated communication between clients and other service providers.
Surgery Scheduling Coordinator
Sutter Medical Group
06.2013 - 11.2022
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
- Coordinated complex surgical cases, including multi-disciplinary surgeries, to optimize patient outcomes.
- Collaborated with medical teams to ensure timely scheduling of urgent and elective surgeries.
- Established strong working relationships with other departments involved in surgical care such as anesthesia, radiology and laboratory services.
- Implemented a well-organized system for tracking surgery cancellations and rescheduling requests.
- Assisted in maintaining an up-to-date surgical calendar, enabling efficient use of operating room resources.
- Liaised between patients and insurance providers, ensuring proper authorization for scheduled procedures was obtained.
- Effectively collaborated with multiple stakeholders including physicians and nursing staff leading to improved care coordination during preoperative phase.
- Provided compassionate support for patients and families throughout the surgery scheduling process.
- Maintained accurate records of all scheduled procedures, contributing to seamless hospital operations.
Referral Coordinator
Sutter Medical Group
03.2005 - 06.2013
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
Education
Associate of Science - Social Sciences
Woodland Community College
Woodland, CA06.2002
Skills
Customer Service
Microsoft Word
Microsoft Excel
Microsoft Outlook
Office Management
Office Administration
Administrative Support
Clerical Support
Languages
Spanish
Full Professional
Timeline
Administrative Assistant
Sutter Medical Center Sacramento
11.2023 - Current
Case Management Assistant
Sutter Davis Hospital
11.2022 - 11.2023
Surgery Scheduling Coordinator
Sutter Medical Group
06.2013 - 11.2022
Referral Coordinator
Sutter Medical Group
03.2005 - 06.2013
Associate of Science - Social Sciences
Woodland Community College
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