Sara Singleton
Learning And Development
Trabuco Canyon,CA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. MORE ABOUT ME Proven talent for aligning business strategy and objectives with a customer service focus to achieve maximum operational impacts. Customer-minded thought leader with expertise spanning the areas of customer service, call center management, client relationship management, corporate training, professional development, sales, and marketing, price/forecast modeling, cross-functional team leadership, complex problem-solving, and project management. Exceptionally dedicated professional with keen interpersonal, communication, and organizational skills.
Overview
12
12
years of professional experience
Work History
WFM ONBOARDING MANAGER
Playvox
Sunnyvale, CA
06.2023 - 06.2023
- Act as the primary point of contact for prospects during a trial, being the subject matter expert for all product and platform related questions
- Discover and analyze gaps in the customer experience that may lead to customer attrition and work cross-functionally with others to address such gaps.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
HOME LOAN CONSULTANT
Better.com
Irvine, CA
01.2022 - 05.2023
- Recommended loan terms, conditions, and collateral position consistent with client request and associated loan risks and set clear and realistic expectations with clients
- Built relationships with clients and used knowledge of consumer marketplace, products, and finance to fully understand clients' personal plans and introduced suitable loan services
- Assisted clients with completion of loan applications, advising on information required and regulated by law and identifying programs best suited to clients.
FULFILLMENT & E-COMMERCE COORDINATOR
OceanX
El Segundo, CA
10.2019 - 02.2020
- Received new stock and input values into computer system.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
PATIENT CARE SALES COORDINATOR/TRAINER
NVision Eye Centers
Newport Beach, CA
01.2019 - 10.2019
- Coached sales representatives on customer service techniques
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
MANAGER of QUALITY ASSURANCE
Irvine Company
Newport Beach, CA
07.2014 - 02.2018
- Directed call center operations, including internal processes and procedures in Calabrio
- Collaborated with sales team to develop customer service strategies
- Developed framework for call performance standards to ensure service quality.
LEASING REPRESENTATIVE
Irvine Company
Newport Beach, CA
07.2014 - 02.2018
- Supported sales in 15 communities through coaching employees on the sales model
- Generated marketing initiatives through phone traffic
- Developed framework for call performance standards to ensure service quality.
MANAGER I, OPERATIONS TRAINER
Hyundai Capital America, L&D
Irvine, CA
05.2013 - 04.2014
- Coordinated training for funding analysts in the Consumer Credit Department
- Delivered new hire and continuing education training
- Standardized training manuals and participant guides.
PRICING and BUSINESS TRAINING ANALYST
JATO Dynamics
01.2011 - 05.2013
- Provided financial and operational analysis with all levels of management
- Performed analyses of training and recommendations for improvement
- Coordinated the development of metrics and tracking.
Education
Bachelor of Science - Business Communication
University of Phoenix
Skills
Leadership skillsundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Each problem that I solved became a rule, which served afterwards to solve other problems.
Rene Descartes
Timeline
WFM ONBOARDING MANAGER
Playvox
06.2023 - 06.2023
HOME LOAN CONSULTANT
Better.com
01.2022 - 05.2023
FULFILLMENT & E-COMMERCE COORDINATOR
OceanX
10.2019 - 02.2020
PATIENT CARE SALES COORDINATOR/TRAINER
NVision Eye Centers
01.2019 - 10.2019
MANAGER of QUALITY ASSURANCE
Irvine Company
07.2014 - 02.2018
LEASING REPRESENTATIVE
Irvine Company
07.2014 - 02.2018
MANAGER I, OPERATIONS TRAINER
Hyundai Capital America, L&D
05.2013 - 04.2014
PRICING and BUSINESS TRAINING ANALYST
JATO Dynamics
01.2011 - 05.2013
Bachelor of Science - Business Communication
University of Phoenix
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