Summary
Overview
Work History
Education
Skills
Timeline
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Sara Sircy

Gallatin

Summary

I am a hard working, self starter. I work well independently with little to no supervision, however, I have done some of my best work as a team player. Consistently praised by my coworkers and management. Over the course of my 20 year career of proven performance specializing in Customer Service, Project Leadership, and Communication. I have developed a skill set that includes quick thinking, decision-making, as well as multitasking. I am highly motivated, high energy with a passion to learn and a passion to help others. I have developed great organizational skills, time management and prioritization. My work, to me is an accomplishment, I take pride in it. I am looking for an opportunity to fill the Health Concierge-Customer Service Representative (R0538271) position. I hope that you would agree that I am the type of competent and competitive candidate you are looking for. I look forward to elaborating on how my specific skills and abilities will benefit your organization.

Overview

13
13
years of professional experience

Work History

Caremark Care Rep

CVS Health
10.2023 - Current
  • Researched taking appropriate action to resolve issues within turnaround time requirements and quality standards.
  • Call documenting, maintaining record upkeep.
  • Assisted in completing and maintaining patient's medication orders.
  • Contacted third-parties to obtain and confirm authorization for medication alternatives and communicated necessary related clinical information
  • Empathize with customers, reflecting emotion.
  • Being customer obsessed and customer focused by paying attention.
  • Improved patient satisfaction by providing empathetic and attentive care during interactions.
  • Going above and beyond when no one else will.
  • Keeping all company required training and compliance up to date.


Customer Resolution Specialist

Computershare
09.2022 - 02.2023
  • Addressed shareholders courteously using suitable methods and problem solving skills.
  • Showed empathy and compassion to all shareholders, elderly shareholders especially.
  • Updated and maintained database with accurate customer information and timely data entry.
  • Compiled with corporate and regulatory policies regarding information confidentiality and privacy.
  • Investigated and researched issues to determine root cause and appropriate resolution methods in a timely manner.
  • Simplified complex situations, intern shareholders would be capable of making their own decisions.

Project Coordinator

Westrock
01.2012 - 06.2019
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Maintained communications with all players. Including the Stakeholders.
  • Tracked hours and expenses to keep project on task and within budgetary parameters.
  • Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.

Education

No Degree -

Volunteer State Community College
Gallatin, TN

Skills

  • Email communication
  • Microsoft office
  • Call center experience
  • Complaint handling
  • Escalation management
  • Customer service
  • Multitasking and organization
  • HIPAA compliance

Timeline

Caremark Care Rep

CVS Health
10.2023 - Current

Customer Resolution Specialist

Computershare
09.2022 - 02.2023

Project Coordinator

Westrock
01.2012 - 06.2019

No Degree -

Volunteer State Community College
Sara Sircy