Sara Sircy
Gallatin
Summary
I am a hard working, self starter. I work well independently with little to no supervision, however, I have done some of my best work as a team player. Consistently praised by my coworkers and management. Over the course of my 20 year career of proven performance specializing in Customer Service, Project Leadership, and Communication. I have developed a skill set that includes quick thinking, decision-making, as well as multitasking. I am highly motivated, high energy with a passion to learn and a passion to help others. I have developed great organizational skills, time management and prioritization. My work, to me is an accomplishment, I take pride in it. I am looking for an opportunity to fill the Health Concierge-Customer Service Representative (R0538271) position. I hope that you would agree that I am the type of competent and competitive candidate you are looking for. I look forward to elaborating on how my specific skills and abilities will benefit your organization.
Overview
13
13
years of professional experience
Work History
Caremark Care Rep
CVS Health
WFH Nashville
10.2023 - Current
- Researched taking appropriate action to resolve issues within turnaround time requirements and quality standards.
- Call documenting, maintaining record upkeep.
- Assisted in completing and maintaining patient's medication orders.
- Contacted third-parties to obtain and confirm authorization for medication alternatives and communicated necessary related clinical information
- Empathize with customers, reflecting emotion.
- Being customer obsessed and customer focused by paying attention.
- Improved patient satisfaction by providing empathetic and attentive care during interactions.
- Going above and beyond when no one else will.
- Keeping all company required training and compliance up to date.
Customer Resolution Specialist
Computershare
WFH Nashville
09.2022 - 02.2023
- Addressed shareholders courteously using suitable methods and problem solving skills.
- Showed empathy and compassion to all shareholders, elderly shareholders especially.
- Updated and maintained database with accurate customer information and timely data entry.
- Compiled with corporate and regulatory policies regarding information confidentiality and privacy.
- Investigated and researched issues to determine root cause and appropriate resolution methods in a timely manner.
- Simplified complex situations, intern shareholders would be capable of making their own decisions.
Project Coordinator
Westrock
Gallatin
01.2012 - 06.2019
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Maintained communications with all players. Including the Stakeholders.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
Education
No Degree -
Volunteer State Community College
Gallatin, TNSkills
- Email communication
- Microsoft office
- Call center experience
- Complaint handling
- Escalation management
- Customer service
- Multitasking and organization
- HIPAA compliance
Timeline
Caremark Care Rep
CVS Health
10.2023 - Current
Customer Resolution Specialist
Computershare
09.2022 - 02.2023
Project Coordinator
Westrock
01.2012 - 06.2019
No Degree -
Volunteer State Community College