Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
OfficeManager
Sara Slater

Sara Slater

Operations Management
Rockledge,FL

Summary

Passionate and accomplished Co-Owner with track record of success in business development, customer service and team building. Possesses entrepreneurial spirit, deep understanding of market trends, and keen eye for growth opportunities. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience
9
9
years of post-secondary education
1
1
Certification

Work History

Co-Owner

Mobile Krewe 22
Cocoa, FL
01.2023 - Current
  • Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Drove implementation of new market expansion to propel business forward and adapt to market changes.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Improved operational efficiencies to reduce costs and improve productivity.
  • Monitored performance, identified areas of improvement and devised solutions to address areas of weakness.
  • Established foundational processes for business operations.
  • Managed purchasing, sales and marketing operations efficiently.
  • Trained new employees on proper protocols and customer service standards.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Interacted well with customers to build connections and nurture relationships.

Owner/Operator

Slater Hospitality Solutions
, FL
08.2020 - Current
  • Consulted with customers to assess needs and propose optimal solutions.
  • Fostered strong professional network and partnership building skills to connect with quality leads.
  • Developed business plan, processes and procedures to provide superior products and service to customers.
  • Established and maintained relationships with key customers to promote satisfaction and loyalty.
  • Developed and executed strategies to improve customer experience in hospitality settings.
  • Developed and executed strategies to improve operational efficiency.
  • Enforced provision of services in line with company standards.
  • Implemented successful strategies to increase customer satisfaction.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Explored food safety innovation in terms of technology, people, processes and systems.
  • Cultivated and maintained customer-focused mindset that acknowledged importance and value of food safety for customers.
  • Verified compliance with food safety quality systems and regulatory guidelines.
  • Understood federal, state and local food safety regulations and monitored adherence during inspections.
  • Determined whether restaurants' compliance plans satisfied environmental health and food safety requirements.
  • Tested and evaluated students on materials presented in workshops and classes.
  • Assisted students in retaining lecture information with creation of guides and course materials.
  • Promoted classroom safety, collaboration and best practices.
  • Maintained compliance with test center policies, practices and procedures.
  • Secured testing materials and maintained confidentiality of all details.
  • Administered individual and group assessments according to testing guidelines
  • Maintained secure and positive environment conducive to testing.
  • Assisted faculty with setting up tests and coordinating test spaces.

Restaurant General Manager

McDonald’s
Rockledge , FL
04.2010 - 08.2022
  • Correctly calculated inventory and ordered appropriate supplies.
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Maintained facility and grounds to present positive image.
  • Set clear expectations and created positive working environment for employees.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Led and directed team members on effective methods, operations, and procedures.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Built and leveraged community relationships to drive business and maximize catering programs.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Orchestrated positive customer experiences by overseeing every area of Restaurant operations.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Directed training programs and development paths for managers and supervisors.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Education

Bachelor Of Science - Organizational Leadership - Accounting Specialty

Eastern Florida State College
Cocoa, FL
08.2009 - 12.2018

Skills

Business growth

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Certification

Certified Servsafe Instructor and Registered Proctor, 3 years

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Intelligence is the ability to adapt to change.
Stephen Hawking

Timeline

Certified Servsafe Instructor and Registered Proctor, 3 years

08-2023

Co-Owner

Mobile Krewe 22
01.2023 - Current

Owner/Operator

Slater Hospitality Solutions
08.2020 - Current

Restaurant General Manager

McDonald’s
04.2010 - 08.2022

Bachelor Of Science - Organizational Leadership - Accounting Specialty

Eastern Florida State College
08.2009 - 12.2018

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Sara SlaterOperations Management