Sara Smith
Benbrook,Texas
Summary
Reliable and upbeat Sales Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
4
4
years of professional experience
Work History
Sales Associate
Hiley Subaru Of Fort Worth
07.2023 - Current
- Built strong relationships with clients, leading to repeat business and referrals.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Delivered exceptional service, consistently meeting or exceeding performance metrics.
- Negotiated contracts successfully, securing favorable terms for both parties involved in transactions.
- Conducted outreach activities to generate leads and expand client base.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Negotiated prices, terms of sales and service agreements.
- Handled over 100 cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Inspection Scheduler
Metro Code
04.2023 - 07.2023
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Supported construction projects across diverse industries such as commercial building, infrastructure development, and residential construction
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Supported administrative tasks by efficiently typing memos, reports, and correspondence.
Trainer/Airboss
American Aero
11.2022 - 04.2023
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Ensured adherence to strict safety protocols while working on high-risk tasks such as fuel systems and other services
- Achieved rapid turnaround times when necessary, minimizing disruption to flight schedules and customer inconvenience.
- Collaborated with team members and crew for on time departure/landing
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Customer Service Rep.
American Aero
08.2021 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Updated account information to maintain customer records.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained staff on operating procedures and company services.
- Cross-trained and backed up other customer service managers.
- Handled customer inquiries and suggestions courteously and professionally.
Hostess
Doc B's Restaurant and Bar
02.2021 - 08.2021
- Customer Service Representatives (CSRs) serve initially at the front desk, greeting customers, offering amenities and handling various service-oriented functions
- Administrative duties include entering reservations for services, processing basic financial transactions, and managing various details on the computer
- CSRs cross train to learn additional functions
- Air concierge works outside, serving as the primary point of contact for arrivals and departures, selling fuel, escorting passengers, and managing various details in preparation for flights
- Air boss works in command center managing flight schedule to ensure expediency, help delegate tasks, use effective communication with team members/pilots, and use strong organizational skills to handle multiple tasks at once.
Shift Supervisor
Chick-fil-A
07.2020 - 02.2021
- Monitored dining area to assess server capacity and estimate wait times
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Accommodated guests with children and special needs to promote comfortable dining experience
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance
- Developed long-term relationships with customers to increase opportunities for repeat business
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele
- Collaborated with team members to improve performance and implement training updates
- Completed opening and closing duties to facilitate business operations
- Enforced safety protocols to promote cost-effective and safe handling of equipment and materials
- Assisted upper management with daily operations to meet standards of service and quality
- Created schedules and assigned jobs based on employee strengths and anticipated customer demand
- Resolved customer complaints and reported issues to senior management
- Exemplified Chick-fil-A’s core values of fast, friendly, and accurate service.
Cashier
Chicken Salad Chick
03.2020 - 07.2020
- Helped customers find specific products, answered questions and offered product advice
- Operated cash register, collected payments and provided accurate change
- Worked closely with front-end staff to assist customers and maintain satisfaction levels
- Wiped down counters and performed daily cleaning tasks to remove debris and maintain cleanliness
- Welcomed customers, offering assistance to help find necessary store items.
Education
High School Diploma -
Arlington Heights High School
Fort Worth, TX06.2021
The 21 Irrefutable Laws of Leaders (April 2018), The 15 Invaluable Laws of Leadership Growth (July 2018) -
John Maxwell Leadership Seminar
Fort Worth, TX05.2018
Skills
- ORGANIZATION
- LEADERSHIP
- RESPONSIBILITY
- COMMUNICATION
- TIME MANAGEMENT
- CUSTOMER SERVICE
- DEPENDABILITY
- TEAM PLAYER
- EFFICIENCY
- RESULT-ORIENTED
- MULTITASKING
- SALES
References
- Bryan Pohlmeier, Desk Manager, Hiley Subaru Of Fort Worth, 3100 W Loop 820 S, Fort Worth, TX, 76116, (402) 319-1429, bpohlmeier@hileycars.com
- Lauren Miller, Service Manager, Hiley Subaru of Fort Worth, 3100 W Loop 820 S, Fort Worth, TX, 76116, (817) 751-4805, lmiller@hileycars.com
- Lindsey Leland, Supervisor, American Aero, 251 American Concourse, Fort Worth, TX, 76106, (830) 214-5986, lleland0227@icloud.com
- Johannes Hillerbrand, Franchise Owner, Chick-Fil-A, 6650 Westworth Boulevard, Westworth Village, TX, 76114, (919) 244-5655, johannes.hillerbrand@cfafranchisee.com
Timeline
Sales Associate
Hiley Subaru Of Fort Worth
07.2023 - Current
Inspection Scheduler
Metro Code
04.2023 - 07.2023
Trainer/Airboss
American Aero
11.2022 - 04.2023
Customer Service Rep.
American Aero
08.2021 - 01.2023
Hostess
Doc B's Restaurant and Bar
02.2021 - 08.2021
Shift Supervisor
Chick-fil-A
07.2020 - 02.2021
Cashier
Chicken Salad Chick
03.2020 - 07.2020
High School Diploma -
Arlington Heights High School
The 21 Irrefutable Laws of Leaders (April 2018), The 15 Invaluable Laws of Leadership Growth (July 2018) -
John Maxwell Leadership Seminar
Similar Profiles
Tim ChapmanTim Chapman
New Car Sales Manager at Hiley Mazda Of Fort WorthNew Car Sales Manager at Hiley Mazda Of Fort Worth
Eric PilladoEric Pillado
General Sales Manager at Hiley Acura of Fort WorthGeneral Sales Manager at Hiley Acura of Fort Worth
Aaryanna WilliamsAaryanna Williams
Senior Camp Leader at City of Fort WorthSenior Camp Leader at City of Fort Worth
Tara HoltTara Holt
Babysitter at Families In My CommunityBabysitter at Families In My Community
Joseph MuscaraJoseph Muscara
Material Handler at PcsfergusonMaterial Handler at Pcsferguson