SARA DURMAN

Accounts Receivable:

• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Submitted cash and check deposits and generated cash receipts to record money received.
• Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
• Used accounting software to reconcile accounts, track income, and generate invoices.
• Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
• Reconciled accounts receivable ledger to verify payments and resolve variances.
• Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.

Order Fulfillment:

• Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
• Improved order accuracy by meticulously reviewing and verifying customer information before processing.
• Streamlined order fulfillment process, implementing a prioritization system to ensure timely deliveries.
• Maintained up-to-date knowledge of current and emerging compliance regulations.
• METRC Manifest knowledge and training.
• Ensured proper storage and handling of merchandise, implementing inventory control measures to minimize discrepancies.
• Continuously updated personal knowledge on product offerings, warehouse procedures, and industry best practices to maintain a high level of performance.

Accounts Receivable:

• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Submitted cash and check deposits and generated cash receipts to record money received.
• Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
• Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
• Used accounting software to reconcile accounts, track income, and generate invoices.
• Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
• Reconciled accounts receivable ledger to verify payments and resolve variances.
• Responded to inbound inquiries regarding accounts and payments.
• Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.

Order Fulfillment:

• Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
• Improved order accuracy by meticulously reviewing and verifying customer information before processing.
• Streamlined order fulfillment process, implementing a prioritization system to ensure timely deliveries.
• Maintained up-to-date knowledge of current and emerging compliance regulations.
• METRC Manifest knowledge and training.
• Ensured proper storage and handling of merchandise, implementing inventory control measures to minimize discrepancies.
• Continuously updated personal knowledge on product offerings, warehouse procedures, and industry best practices to maintain a high level of performance.

• Welcomed and assisted customers in selecting merchandise, providing expert guidance on product choices.
• Implemented effective customer engagement and monitoring strategies to contribute to loss prevention efforts.
• Demonstrated strong organizational skills by displaying and organizing products for easy customer accessibility
• Effectively communicated product availability, nutritional information, and ingredients to meet customer inquiries
• Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
• Maintained the store's impeccable outlook through regular dusting, cleaning, and strategic restocking of merchandise on shelves.

• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Promoted a positive work environment through open communication and constructive feedback.
• Kept employees operating productively and working on task to meet business and customer needs.
• Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
• Assigned tasks to employees and oversaw opening and closing of restaurant.
• Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
• Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.