Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sara Smith

Nixa,MO

Summary

Highly motivated and seasoned Office Manager offering leadership experience in administrative positions. Well-versed customer relations with a strong desire for responsibility.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Office Manager

Cherokee Tree Care
01.2020 - Current
  • Continue all duties as Office Assistant and took on a leadership, main point of contact roll as Office Manager
  • Oversaw time sheet tracking for all employees and tracking of PTO
  • Responsible for accounts payable, including processing vendor invoices, paying bills in a timely manner, creating relationships with vendors, entering in credit card receipts and reconciling credit card accounts in QuickBooks
  • Maintained up to date licenses and registration for all company fleet
  • Set reminders for upcoming due dates on certifications and licenses for all staff
  • Complete daily bank deposits
  • Main point of contact with SingleOps for troubleshooting any issues, adding new employees and billing
  • Stay informed about any updates or new features in SingleOps
  • Ensure all reoccurring jobs such as subordinate prunes and cable inspections are tracked and completed in a timely manner
  • Onboarding for new hires, including licensure, set up in the CRM and with insurance and accountants
  • Organize all company documents, pertinent paperwork and employee files
  • Implement systems for stagnant accounts payables such as weekly invoice reminders, customer communications, creating payment plans and collections reporting when necessary
  • Organize and maintain inventory of all office supplies and crew needs
  • Help with year-end paperwork such as tax preparations, receiving 1099 information from vendors, troubleshooting any discrepancies in expenses and correcting errors in chart of accounts
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.


Office Assistant

Cherokee Tree Care
05.2019 - 01.2020
  • Maintain a professional demeanor as the main point of contact for the company via phone calls and emails
  • Receive customer information and enter it into our CRM, SingleOps
  • Oversaw all incoming calls from lead stage to completed jobs and send daily invoices
  • Aid in establishing and troubleshooting our customer database, SingleOps
  • Distribute messages in timely manner to crew members and customers to maintain a steady work flow and customer satisfaction
  • Prompt daily customer communication via email, text and phone calls
  • Daily scheduled jobs and estimates through SingleOps while simultaneously coordinating utility locate tickets, house drops, and equipment needs for each job
  • Communicate clearly and effectively with all team members
  • Basic Accounts Receivables in SingleOps and in QuickBooks
  • Daily receive, organize and input incoming payables, bills or other mail
  • Maintain a clean and organized working environment
  • Aided with annual Plant Health Care renewals

Receptionist

GlennStone Roofing & Gutters
07.2017 - 03.2019
  • Answer phones in a professional manner and distribute calls and messages properly
  • Receive new customer information and set appointments for the sales team
  • Contact customers regarding upcoming jobs
  • Received a promotion which led to more responsibilities within the company
  • Become well-versed in Quickbooks invoicing, processing payments and accounts payable
  • Customer communication regarding their past due invoices
  • Track costs for completed jobs and estimates to ensure production goals were met
  • Employee time sheet tracking

Front Counter Clerk and Presser

Glo Drycleaners
07.2016 - 06.2017
  • Greet customers in a friendly and professional manner
  • Knowledge of daily paperwork needs and use of cash register
  • Responsible for daily bank deposits
  • Systematic duties of checking in clothing orders, assembling clothing orders, resolving any customer issues and/or order issues
  • Took initiative to learn the silk press and spot treating.

File Clerk

Whiteaker and Wilson Law
10.2016 - 04.2017
  • Meticulous organization skills to ensure files are pulled and organized appropriately
  • Run office and paralegal errands and kept an organized and clean office and kitchen area
  • Assisted receptionist with any necessary daily tasks
  • Daily bank deposits and post office runs
  • Electronically scan and organize mail and important documents for the lawyers and paralegals.

Hostess- Assistant Manager

Village Inn Pancake House Inc
05.2013 - 06.2016
  • Began as a hostess and was quickly promoted to Assistant Manager at Ozark location due to work ethic
  • Greeted guests, managed customer payments, cleaning duties, ensuring guests satisfaction, taking care of any customer issues and complaints, organizing team members and their daily tasks, know all the steps to serving the customers with Village Inn's passion to serve
  • Kept a positive attitude, conduct numerous register changes and deposit drops, conducting food and small ware orders, put away truck orders, up-to-date knowledge of the menu specifications, knowledge of common kitchen equipment, knowledge of all positions in the restaurant.

Front Desk Clerk

Motel 6
08.2011 - 05.2012
  • Duties included: Greeting customers, Checking customers in and out of the hotel, Booking and canceling reservations, Receiving payments, Counting back change, Operating a credit card machine, Maintain cleanliness of lobby and first floor, Laundry, Set up breakfast and coffee area.

Waitress / Hostess

Jasmine Tea House
03.2010 - 09.2010
  • Duties included: Greeting customers
  • Taking orders, Help prepare and serve food to customers, Bus tables, Clean the restrooms and dining room, Running the cash register, Taking care of customer complaints or problems.

Education

High school -

Strafford High School
Strafford, MO
05.2011

Skills

  • 14 years of Customer Service experience
  • Propensity for promotion due to work ethic
  • Skilled in Singleops (Customer relations management)
  • Exceptional Phone and Email Communication
  • Proficiency in Quickbooks
  • Proficiency in Microsoft Word & Microsoft Excel
  • Organizational Skills
  • Inventory & Supply Management
  • Office & Staff Management Experience
  • Scheduling Coordination
  • Exceptional Customer Relations

Certification

Driver's License Class F

Timeline

Office Manager

Cherokee Tree Care
01.2020 - Current

Office Assistant

Cherokee Tree Care
05.2019 - 01.2020

Receptionist

GlennStone Roofing & Gutters
07.2017 - 03.2019

File Clerk

Whiteaker and Wilson Law
10.2016 - 04.2017

Front Counter Clerk and Presser

Glo Drycleaners
07.2016 - 06.2017

Hostess- Assistant Manager

Village Inn Pancake House Inc
05.2013 - 06.2016

Front Desk Clerk

Motel 6
08.2011 - 05.2012

Waitress / Hostess

Jasmine Tea House
03.2010 - 09.2010

High school -

Strafford High School

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Sara Smith