Sara Smith
Muscle Shoals
Summary
Dynamic and results-driven professional with extensive experience at the Social Security Administration. Proven expertise in Medicaid and disability determination, coupled with exceptional customer service and crisis intervention skills. Adept at resolving complex client issues and enhancing service delivery, ensuring clients receive the support they need efficiently.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Social Security Administration, SSA
03.2023 - Current
- Help the public by answering a wide variety of questions both in-person and by telephone.
- Conduct interviews with claimants to determine possible fraud situations
- Review information to determine ongoing eligibility for Social Security benefits Process program entitlement records
- Assist with issues regarding benefit payments
- Locate information for local assistance programs for claimants
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
Social Service Caseworker
Department of Human Resources
06.2022 - 10.2022
- Investigated abuse/neglect cases as directed by the Agency
- Conducted interviews with adults/children regarding claims of abuse
- Provided crisis intervention and/or develop plans for adults and children
- Recommended the need and ensured the delivery of services
- Coordinated and planned for nursing home care
- Recruited applicants for foster care and residential daycare providers
- Prepared court reports and testified in court
- Provided group and individual counseling to identify, discuss, and resolve problems and issues.
- Coordinated with social, public, and welfare agencies to obtain and provide client information.
Patient Advocate
Cognizant RCM
01.2017 - 06.2022
- Assisted clients with applications for benefits through Medicaid, Social Security Disability and/or hospital
charity program assistance - Explained Disability process to patients, beginning with initial filing through the appeal process
- Researched patients' eligibility criteria for Title 16 and Title 2 claims
- Collected and reviewed patient information to determine patient's eligibility for additional Medicaid
and charity programs - Assessed eligibility and apply patients for additional programs, such Victim of Crime and Institutional
Medicaid - Maintained and/or created files or record keeping systems
- Sort, label file and retrieve documents or other materials
- Communicated with various agencies in the community to ensure patient needs are resolved
- Interact daily with various EMR systems to review/files/sort records
- Correspond with new patients on a daily basis to determine eligibility
Education
Bachelor of Science - Sociology
University of North Alabama
Florence, AL05-2022
Associate of Science - Health Information Technology
DeVry University
02-2016
Skills
- Medicaid
- Customer Service
- Microsoft Outlook
- Microsoft Office
- Disability determination
- Social Work
- Case Management
- Crisis Intervention
- Multi-line phone talent
- Verbal and written communication
- Appointment scheduling
Timeline
Customer Service Representative
Social Security Administration, SSA
03.2023 - Current
Social Service Caseworker
Department of Human Resources
06.2022 - 10.2022
Patient Advocate
Cognizant RCM
01.2017 - 06.2022
Bachelor of Science - Sociology
University of North Alabama
Associate of Science - Health Information Technology
DeVry University
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