Sara Smith
Sandy Springs,GA
Summary
Leadership demonstrated in supervising teams and managing store operations. Successfully guided over 100 customers daily, optimizing store layout for enhanced shopping experiences. Maintained staffing of 10 registers, improving service efficiency and reducing wait times while enforcing policies to deter theft and enhance customer satisfaction.
Overview
1
1
Certification
Work History
Head Cashier
The Home Depot
- Coordinated with the store manager to maintain staffing of 10 registers at all times during store hours, improving customer service and reducing wait times.
- Guided over 100 customers daily in locating merchandise, utilizing store layout to enhance shopping experience.
- Enforced theft deterrent policies, protecting minors and preventing merchandise loss while integrating quality assurance checks and upselling initiatives to enhance customer satisfaction.
- Led supervision of teams and management of store operations, ensuring smooth daily functions.
Pro Sales Associate
The Home Depot
- Engaged with an average of 40+ customers per shift, conducting needs assessments and recommending tailored product solutions, resulting in a 15% increase in average transaction value.
- Promoted and explained service offerings, such as extended warranties, to address customer needs and increase sales.
- Collaborated with team members to enhance customer experiences while maintaining Home Depot’s merchandising and operational standards.
Team Lead
Hobby Lobby
- Managed inventory and procurement by ordering and restocking supplies, coordinating with vendors, and conducting merchandise audits, ensuring stock accuracy and availability to support seamless operations.
- Collaborated with team members to maintain store standards, address customer issues, and ensure a clean, organized, and welcoming shopping environment.
- Operated cash register and processed transactions with accuracy, enhancing customer experience through timely service.
Administrative Assistant
Randstad
- Coordinated calendar functions using Microsoft Outlook, Google Calendar, and Calendly to optimize scheduling efficiency.
- Managed high-volume inbound communications, directing customers to relevant teams and reducing average response time by 20%.
- Handled 80–100 inbound calls per day using multi-line phone systems, maintaining a 95% first-contact resolution rate.
- Achieved 99% accuracy in personal data entry, minimizing rework by 25%.
- Processed and verified vendor invoices, ensuring accurate ledger postings and timely payments.
Auto Claim Adjuster
State Farm
- Evaluated claim validity, identified fraud indicators, and facilitated timely settlements.
- Coordinated with employers, legal counsel, and medical professionals to verify claim details and resolve discrepancies, ensuring accurate and timely processing.
- Analyzed policy limits, exclusions, and endorsements to confirm claim coverage and minimize potential disputes.
- Mediated dispute resolutions and authorized payment releases, expediting case closure and ensuring compliance with regulatory standards.
- Maintained top-tier customer satisfaction ratings in every role, adapting service approach to varied client needs.
- Reconciled 1,200 accounts monthly with 99.8% accuracy.
Learning and Development Assistant
State Farm
- Assisted in designing and rolling out targeted learning and development initiatives aligned with organizational goals, enhancing employee performance and engagement.
- Coordinated training session logistics—scheduling, room arrangements, attendee communications—ensuring 100% on-time program delivery.
- Created and distributed training resources to improve participant engagement and knowledge retention.
- Updated training records and departmental databases to maintain accurate reporting and meet organizational compliance standards.
Education
Some College (No Degree) - Business
Gainesville Tech College
Gainesville, GAHigh School Diploma -
Milton High School
Alpharetta, GASkills
- Cash handling
- Sales transactions
- Payment processing
- Cash reconciliation
- Cash transfers
- Fraud detection
- Shrinkage reduction strategies
- Customer service
- Customer interaction strategies
- High-volume transactions
- Team leadership
- Training facilitation
- Cashier training
- Employee performance coaching
- New hire training
- Effective communication
- Communication skills
- Problem solving
- Proactive problem-solving
- Dispute resolution
- Time management
- Task delegation
- Inventory management
- Vendor coordination
- Stock replenishment
- Merchandising
- Store procedures
- Performance evaluation
- Process improvement
- Adaptability and dependability
- Workplace safety
- Schedule coordination
- Employee motivation
- Procedural management
- Data entry accuracy
- Cashier training
- Customer interaction strategies
- New hire training
- High-volume transactions
Certification
- PCA
- CPR
Timeline
Learning and Development Assistant
State Farm
Auto Claim Adjuster
State Farm
Administrative Assistant
Randstad
Team Lead
Hobby Lobby
Pro Sales Associate
The Home Depot
Head Cashier
The Home Depot
Some College (No Degree) - Business
Gainesville Tech College
High School Diploma -
Milton High School