SARA SNOW

Promoted to Systems Administrator - Remote, after relocating to continue to support the shop and customers

• Manage user accounts, permissions, and access controls across Shopify.
• SEO optimized content
• Content creation for promotional materials, i.e mailing list, social media, etc.
• Evaluated emerging technologies to recommend improvements in system architecture and performance.
• Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries.
• Worked with team to determine areas of technology in need of improved usability.

Promoted to Shop Manager after based on proven leadership and problem solving skills.

• Oversaw the change of the company's inventory and shipping systems to streamline inventory management and shipping turnaround
• Led sales team to exceed quarterly targets through strategic planning and effective coaching.
• Developed and implemented training programs to enhance product knowledge among staff.
• Analyzed market trends to identify new business opportunities and drive revenue growth.
• Fostered relationships with key clients, ensuring high levels of customer satisfaction and loyalty.
• Oversaw inventory management, optimizing stock levels to meet customer demand without excess expenditure.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.

• Developed strong product knowledge to assist customers in selecting high-quality Japanese kitchen knives and tools.
• Managed inventory levels through effective stock organization and timely replenishment of merchandise.
• Implemented visual merchandising strategies to create appealing displays that showcased featured products.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.

• Office Administration, Customer Service, Problem Solving, Microsoft Office, Written Communications, Communication, Travel Arrangements, Organization Skills

• Crafted list articles for Comic Book Resources (cbr.com) in the Movies/TV category.

• Created website content under the home improvement and pet niche (ghostwriter). Credited work articles featured at fooddrinkmagazine.com. Developed cocktail recipes for Yami Buy