Sara Soriano
Humble
Summary
Dynamic and reliable sales associate with a proven track record at Hobby Lobby, excelling in customer service and cash handling. Recognized for enhancing store presentation and achieving sales goals through teamwork and effective problem-solving. An energetic self-starter committed to delivering exceptional shopping experiences while maintaining high standards of organization and efficiency.
Overview
12
12
years of professional experience
Work History
Sales Associate
Hobby Lobby
Humble, TX
09.2021 - 06.2025
- Assisted customers with product selection and inquiries, ensuring a positive shopping experience.
- Maintained product displays and organized merchandise to enhance store presentation.
- Operated point-of-sale system efficiently, processing transactions accurately and quickly.
- Collaborated with team members to achieve daily sales goals and improve customer service.
- Participated in inventory management tasks, supporting stock replenishment efforts.
- Learned company policies and procedures to assist in maintaining compliance during operations.
- Engaged in ongoing training sessions to develop product knowledge and sales techniques.
- Resolved customer complaints promptly, contributing to overall customer satisfaction initiatives.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Server
Blue Oyster Grill
Cypress, TX
03.2015 - 04.2017
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Managed dining area efficiency by coordinating table assignments and ensuring timely food delivery.
- Collaborated with kitchen staff to streamline order preparation and improve service speed.
- Assisted in training new servers on menu details, service standards, and operational procedures.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Improved dining experience by providing prompt, attentive service to guests.
Cashier
Gattis Pizza
Spring, TX
12.2013 - 11.2014
- Processed customer transactions efficiently using point-of-sale system.
- Handled cash and credit payments accurately, ensuring minimal discrepancies.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of the checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Klein High School
Spring05.2015
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Reliable and punctual
- Exceptional customer service
- Outgoing personality
- Cash handling
- Cash register operation
- Stocking and receiving
- Store opening and closing
- Merchandise display
- Friendly and outgoing
- Task prioritization
- Energetic self-starter
- Retail merchandising expertise
- Multi-tasking strength
- Flexible schedule
- Retail store operations
Timeline
Sales Associate
Hobby Lobby
09.2021 - 06.2025
Server
Blue Oyster Grill
03.2015 - 04.2017
Cashier
Gattis Pizza
12.2013 - 11.2014
Klein High School