SARA SOTO

• Answered multi-phone line system and directed call to appropriate dept., answered client questions, filing, faxing, emailing clients progress on records, received excellent attendance award, 10-year award for length of service, award for exceptional client service
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Trained new personnel regarding company operations, policies and services.
• Cross-trained and provided back up for customer service managers.

• Answered multi-line phone system, filing, disbursed mail, copying files, set up conference room for meetings of clients and attorneys.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered central telephone system and directed calls accordingly.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity

• Answered questions about company offerings with knowledgeable responses about products and services.
• Completed daily cold calling and outreach to build sales pipeline.
• Recorded contact information of customers and potential customers in internal database.
• Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
• Received donations for our annual auction
• Handed out the donations to the winners of what was auctioned off

GPA: 4.0

GPA: 3.5