Sara Soto
Zephyrhills
Summary
Dynamic Assistant Store Manager at Taco Bell, recognized for enhancing customer satisfaction and driving revenue growth through effective inventory control and team leadership. Proven ability to mentor staff, streamline operations, and implement successful promotional campaigns, resulting in increased repeat business and a loyal customer base.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Taco Bell Restaurant
10.2024 - Current
- Led daily operations, ensuring optimal store performance and customer satisfaction.
- Trained and mentored staff on best practices in sales techniques and product knowledge.
- Implemented inventory management systems, reducing stock discrepancies and enhancing accuracy.
- Analyzed sales data to identify trends, making informed decisions to drive revenue growth.
- Developed employee schedules, optimizing workforce efficiency while maintaining labor costs.
- Enhanced visual merchandising standards, improving product presentation and customer engagement.
- Collaborated with upper management to execute promotional campaigns aligning with company goals.
- Resolved customer complaints effectively, fostering a positive shopping experience and loyalty.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Kitchen Supervisor
Beef 'O' Brady's
01.2023 - 10.2024
- Supervised kitchen staff, ensuring adherence to food safety and sanitation standards.
- Coordinated daily meal preparations, optimizing workflow efficiency and resource allocation.
- Trained new employees on kitchen operations, enhancing team performance and productivity.
- Implemented inventory management practices, reducing waste and controlling costs effectively.
- Monitored quality of food preparation, maintaining consistency in taste and presentation standards.
- Developed schedules for kitchen staff, balancing labor needs with peak service times.
- Conducted regular equipment maintenance checks, preventing downtime and ensuring operational reliability.
- Collaborated with management to streamline processes, improving overall kitchen efficiency and service delivery.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Controlled food costs and managed inventory.
- Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
- Monitored food preparation, production, and plating for quality control.
- Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
- Reduced food waste through effective inventory management and menu planning.
- Reviewed employee performance regularly, providing constructive feedback for improvement opportunities.
- Monitored daily food production levels to maintain appropriate stock levels while avoiding overproduction or shortages.
- Conducted regular equipment maintenance checks for safe operation and reduced downtime due to malfunctions.
- Assisted in menu development, considering seasonal ingredients, customer preferences, and profitability goals.
- Enhanced kitchen efficiency by streamlining processes and implementing time-saving techniques.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Collaborated with front-of-house staff to ensure seamless guest experiences from order placement to meal delivery.
- Upheld strict adherence to allergen safety procedures, ensuring cross-contamination prevention measures were followed diligently during preparation processes.
- Managed staff scheduling, ensuring optimal coverage during peak hours and minimizing labor costs.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Implemented standardized portion control practices for consistency across all dishes served at the establishment.
- Led kitchen staff meetings to discuss performance goals and operational changes.
- Coached new hires in kitchen protocols, speeding up their integration into team.
- Optimized kitchen layouts for improved workflow and safety.
- Maintained rigorous health and safety standards, ensuring spotless inspection record.
- Introduced customer feedback system to refine menu offerings and service.
- Managed scheduling to ensure full coverage during busy periods without overstaffing.
Kitchen Cook
Sunrise Eatery
01.2018 - 06.2020
- Prepared and cooked menu items according to established recipes and quality standards.
- Maintained cleanliness and organization of kitchen workstations to ensure safe food handling practices.
- Assisted in inventory management, monitoring stock levels, and ordering supplies as needed.
- Collaborated with team members to streamline food preparation processes, enhancing efficiency during peak hours.
- Trained new staff on kitchen protocols, safety measures, and equipment use for smooth operations.
- Implemented portion control measures to reduce waste while maintaining dish quality and presentation.
Executive Assistant
Consumer Financial Services
01.2017 - 12.2018
- Coordinated executive schedules, ensuring optimal time management and prioritization of key meetings.
- Managed correspondence, screening communications for urgency and relevance to streamline information flow.
- Prepared reports and presentations, synthesizing complex data into clear formats for leadership review.
- Developed and maintained filing systems, enhancing document retrieval efficiency and organizational structure.
- Assisted in project coordination, supporting team initiatives with timely updates and resource allocation.
- Implemented office procedures that improved workflow efficiency and reduced administrative bottlenecks.
- Liaised with clients and stakeholders, fostering positive relationships through effective communication strategies.
Education
High School Diploma -
Wiregrass Ranch High School
Wesley Chapel, FL03-2014
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Customer service management
- Staff supervision
- Store operations
- Stock management
- Team management
- POS systems operations
- Hiring and training
- Upselling and cross selling
- Goals and performance
- Mentoring and coaching
- Loss prevention
- Inventory counting
- Order management
- Microsoft Office Suite
- Business development and planning
- Flexible schedule
- Scheduling coordination
- Incident reports
- Assignment delegation
- Database management
- Operations oversight
- Workforce management
- Human resource policies
- Cost control
- Motivational techniques
- Excel
- Employee motivation
- Staff development
- Financial management
- Inventory tracking and management
- Goal setting
- Employee development
- New hire training
- Cash auditing
- Inventory management
- Delegating work
- Team leadership
Certification
Food safety handlers
Timeline
Assistant Store Manager
Taco Bell Restaurant
10.2024 - Current
Kitchen Supervisor
Beef 'O' Brady's
01.2023 - 10.2024
Kitchen Cook
Sunrise Eatery
01.2018 - 06.2020
Executive Assistant
Consumer Financial Services
01.2017 - 12.2018
High School Diploma -
Wiregrass Ranch High School