Sara Spagnoli
Big Sky,MT
Summary
Dedicated Hospitality Professional with a fervent passion for delivering exceptional guest experiences. Skilled in building rapport with guests, anticipating their needs, and creating memorable moments that enhance overall satisfaction. Committed to continuous learning and development within the industry to stay abreast of emerging trends and best practices. Seeking opportunities to contribute enthusiasm and expertise to a dynamic hospitality team.
Overview
3
3
years of professional experience
Work History
Guest Experience Manager
Montage International
Big Sky, Montana
01.2024 - Current
- Designate Guest Experience Ambassador for top tier VIP’s upon arrival and throughout stay.
- Work with guests and Travel Agents to plan itineraries and special requests.
- Perform Top VIP room inspections to make sure amenities, welcome cards and special touches have been arranged.
- Create and monitor schedules of staff and assist in processing payroll.
- Coordinates arrivals, departures and billing requirements of guest activities and ensures all expenses are reconciled at end of each month.
- Reviews daily arrivals to ensure proper handling of Special Attention Guests, VIP Guests and Groups.
- Responds swiftly and effectively in any hotel emergency or safety situation.
- Resolves guest concerns from all areas of hotel, handling all guest interactions with highest level of hospitality and professionalism
- Works harmoniously and professionally with employees, co-workers and upper management.
- Comply with Montage International standards and lead the team on daily basis according to Montage values.
Assistant Front Desk Manager
Montage International
Big Sky, Montana
09.2023 - 02.2024
- Monitoring service standards in all areas of the operation in keeping with the highest guest expectations
- Handling all guest complaints in the absence of all other management, if guest wishes to speak to the Manager on Duty
- Directing, implementing and maintaining a service and management philosophy which serves as a guide to respective staff
- Maximizing the financial performance of the hotel by providing the highest possible guest service and product
- Performing management duties in the absence of all other managers
- Troubleshooting guest and employee issues
- Constantly monitoring the physical area to ensure that all maintenance and housekeeping issues are reported and resolved efficiently
Management Trainee Sales & Distribution
Schatz AG
07.2022 - 03.2023
- Support in the implementation of CRM for various hotel companies
- Support of the Sales & Distribution team in various tasks
- Organization of the opening for the new hotel in Küssnacht
- RMS - Revenue - ADR adjustments
- Edit and update IBE, OTAs and CRM at various hotels
- Create information documents for internal use
Chef de Rang
Hotel Eden
12.2021 - 03.2022
- Independent management of a service station
- Professional implementation of current HACCP standards
- Guest reception
- Wine and food recommendations
- Ensuring maximum guest satisfaction
Front Office Trainee
THE OMNIA
07.2021 - 11.2021
- Greeting guests and performing the check-in process
- Accepting offers and reservations and working independently with the reservation system Oracle Hospitality Suite8
- Managing the hotel cash register and settling it when passing it on to the next shift
- Providing information in a safe way
- Checking out guests using Oracle Suite8 software program
Kitchen Intern
Hotel Eden
11.2020 - 03.2021
- Independently organize work processes of the post
- Checking the cleanliness of the work area and the work equipment
- Professional implementation of the current HACCP standards
- First-class preparation and preparation of meals
Education
Bachelor of Science - Hospitality
Swiss Hospitality School
Lucerne Aug. 2020 - Aktuell
Restauration specialist EFZ - Food & Beverage
Victoria-Jungfrau Grand Hotel & Spa
Interlaken Aug. 2017 - 07.2020
Diploma - Health / Pedagogy
Secondary Technical School
Brig Aug. 2013 - 07.2017
High School Diploma -
Shaker High School
Latham, NY06.2016
Skills
- MS Office Skills
- Oracle Hospitality Suite8
- Opera
- Micros cash register system
- Quick comprehension
- Flexibility & adaptability
- Ability to work in team and deal with conflicts
Languages
German
Native or Bilingual
English
Full Professional
French
Professional Working
Italian
Limited Working
Timeline
Guest Experience Manager
Montage International
01.2024 - Current
Assistant Front Desk Manager
Montage International
09.2023 - 02.2024
Management Trainee Sales & Distribution
Schatz AG
07.2022 - 03.2023
Chef de Rang
Hotel Eden
12.2021 - 03.2022
Front Office Trainee
THE OMNIA
07.2021 - 11.2021
Kitchen Intern
Hotel Eden
11.2020 - 03.2021
Bachelor of Science - Hospitality
Swiss Hospitality School
Aug. 2020 - Aktuell
Restauration specialist EFZ - Food & Beverage
Victoria-Jungfrau Grand Hotel & Spa
Aug. 2017 - 07.2020
Diploma - Health / Pedagogy
Secondary Technical School
Aug. 2013 - 07.2017
High School Diploma -
Shaker High School
Similar Profiles
Courtney SanchezCourtney Sanchez
Central Reservations Agent at Montage InternationalCentral Reservations Agent at Montage International
Joseph YurksaitisJoseph Yurksaitis
Chef De Partie at Montage InternationalChef De Partie at Montage International
Arash VeysiArash Veysi
Senior Corporate Director, Information Technology at Montage InternationalSenior Corporate Director, Information Technology at Montage International
Krystn PerdueKrystn Perdue
Fitness Instructor at Big Sky Fitness FusionFitness Instructor at Big Sky Fitness Fusion
CAREEN LITTLECAREEN LITTLE
Sales Associate at Ace HardwareSales Associate at Ace Hardware