Summary
Overview
Work History
Education
Skills
Timeline
Generic

SARA SPARKS

Sparks

Summary

Experienced supervisor/manager/business owner with the ability to train and motivate staff to meet challenging performance targets and consistently satisfy customers with high-quality service. Focused on keeping the department efficient and cost-effective, dedicated to continuous improvement to keep everything running smoothly. Highly analytical and organized in addressing routine needs and managing unique circumstances. Customer service focused and relentless in gaining customer satisfaction. Always bringing an up-beat, positive and energetic attitude. Unmatched ability to develop lasting relationships with customers, vendors, and staff.

Overview

15
15
years of professional experience

Work History

Owner/Operator

Self-employeed
08.2023 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Interacted well with customers to build connections and nurture relationships.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.

Bartender/Manager

Flowing Tide Pub
10.2014 - 02.2023
  • Completed bar orders and payment transactions
  • Worked nights, weekends and holidays to meet establishment needs
  • Monitored guests for safe alcohol consumption to limit problems and liability
  • Interacted positively with guests while promoting current services and seasonal options
  • Rewarded employees for demonstrating strong customer service and being solid team players
  • Verified legal drinking age of patrons through stringent ID checks
  • Maintained updated knowledge of cocktail, wine and beer menus and memorized all in-house recipes
  • Spoke with customers and recommended specials to build rapport and cultivate customer loyalty
  • Monitored open bar tabs, closed out bills for departing patrons and processed cash and credit transactions
  • Crafted beverages from well, top-shelf and specialty spirits according to menu recipes or patron requests
  • Gained extensive knowledge of gaming, comping, bringing in and signing up new players
  • Responsibly handled sensitive banking and personal information

Owner/Operator

Self
03.2011 - 04.2015
  • Mentored employees on quality service delivery, resulting in improved customer loyalty and retention
  • Met with prospective clients to present company offerings, discuss products and showcase service solutions
  • Expanded market reach through social media and email marketing
  • Cultivated client trust and rapport by evaluating needs and developing targeted business solutions
  • Worked collaboratively with team leaders to coordinate workflows and manage resource allocation
  • Improved client service and satisfaction through periodic account check-ins and face-to-face visits
  • Oversaw employee scheduling to verify proper coverage for all shifts

Manager

Pinnacle Realty
07.2009 - 04.2012
  • Coached and mentored employees through technical challenges
  • Assessed staffing needs of teams according to workload, staff competency and geographic location
  • Educated teams on work priorities while empowering employees to self-organize and make informed decisions
  • Demonstrated effective leadership, collaboration and interpersonal skills to drive teams to successful project completion
  • Contributed to various process improvement initiatives as requested
  • Shared knowledge and offered guidance to employees and customers
  • Researched and resolved questions and problems affecting customers, providing timely updates
  • Provided operational troubleshooting and business support in real-time during unexpected incidents
  • Managed competing priorities from various teams needing quick turnarounds

Education

High School Diploma - Multiple Fields

Lake Tahoe Community College
South Lake Tahoe, CA

Skills

  • Customer service
  • Suggestive selling
  • Wine and liquor knowledge
  • Craft cocktail preparation
  • Safe food handling procedures
  • Profit and loss
  • Maintain food safety
  • Inventory management
  • Staff supervision
  • Operations management
  • Employee supervision
  • Quality control
  • Strong communication skills

Timeline

Owner/Operator

Self-employeed
08.2023 - Current

Bartender/Manager

Flowing Tide Pub
10.2014 - 02.2023

Owner/Operator

Self
03.2011 - 04.2015

Manager

Pinnacle Realty
07.2009 - 04.2012

High School Diploma - Multiple Fields

Lake Tahoe Community College

Similar Profiles

CREATE PROFILE
SARA SPARKS