Sara Spodnick
Riverview
Summary
Dynamic professional with a proven track record at Liberty Mutual Insurance, excelling in claims processing and customer service. Leveraged critical thinking and exceptional communication to enhance client satisfaction and streamline operations. Achieved notable success in team collaboration and problem-solving, significantly improving productivity and claim resolution efficiency.
Overview
11
11
years of professional experience
Work History
Claims Specialist
Liberty Mutual Insurance
10.2024 - Current
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
- Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.
- Followed up with customers on unresolved issues.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
- Demonstrated adaptability by successfully managing a diverse range of claim types, including property damage, bodily injury, liability disputes, and more.
- Maintained accurate records by diligently updating claim files and ensuring all required documentation was submitted in a timely manner.
Licensed Insurance Agent
Allstate Insurance Company
02.2021 - 09.2024
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.
- Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
- Upsold additional products and services after identifying customer needs and requirements.
- Exceeded corporate quotas for monthly policy sales.
Customer Service Representative
USAA
01.2018 - 07.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Assistant Department Manager
Publix Super Market
08.2013 - 10.2017
- Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
- Participated in storewide initiatives such as visual merchandising updates or special events planning, demonstrating cross-functional teamwork abilities.
- Increased customer satisfaction levels by addressing concerns promptly and providing exceptional service.
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Property And Casualty License -
Central Insurance School
St. Petersburg, FL03.2018
High School Diploma -
Florida Virtual School
Valrico06.2013
Skills
- Claims Processing
- Claims Evaluation
- Effective Verbal Communication
- Proficient in Microsoft Office
- Microsoft Excel
- Customer Service
- Interdisciplinary Team Engagement
- Time Management
- Analytical Problem-Solving
- Strong Multi-Tasking Abilities
- Problem-Solving
- Results Driven
- Policy Analysis
- Informed Decision-Making Ability
- Critical Thinking
- Effective Work Management
- Thoroughness in Review
- Team Collaboration
- Data Entry Proficiency
- Proven Sales Expertise
Timeline
Claims Specialist
Liberty Mutual Insurance
10.2024 - Current
Licensed Insurance Agent
Allstate Insurance Company
02.2021 - 09.2024
Customer Service Representative
USAA
01.2018 - 07.2018
Assistant Department Manager
Publix Super Market
08.2013 - 10.2017
Property And Casualty License -
Central Insurance School
High School Diploma -
Florida Virtual School
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