Summary
Overview
Work History
Education
Skills
Timeline
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Sara Sprague

Eagle Mountain

Summary

Numerically savvy professional with exceptional communication skills and talents in processing high volumes of error-free transactions. Trustworthy and reliable professional with in-depth knowledge of banking products and services. Skilled professional brings strong people skills to customer interactions. Honest, hardworking demeanor paired with always-accurate money-counting. Expertly meets new challenges with attention to detail and team spirit. Well-honed banking knowledge. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

19
19
years of professional experience

Work History

Lead Teller Intern

America First Credit Union
West Jordan
12.2024 - Current
  • As a Lead Teller Intern, I assist members with financial transactions, inquiries, and problem resolution, ensuring a positive banking experience. I support tellers by answering questions, balancing their drawers, and providing guidance to help them succeed in their roles. Additionally, I balance the vault, perform weekly and monthly audits to maintain compliance and accuracy, and coordinate teller schedules to ensure smooth branch operations. I have developed strategies to increase sales opportunities among members by cross-selling credit union services and products. I actively enhance my knowledge of banking products and services by participating in training classes and workshops offered to employees. I serve a large number of members during high-volume shifts, while remaining composed and professional in stressful situations.

Member Service Agent

America First Credit Union
Roy
01.2022 - 12.2024
  • I am responsible for delivering effective and professional member service, handling telephone inquiries and concerns with diligence and prompt resolution. Providing comprehensive financial information, including accounts, payments, and loan options. I foster positive relations with members by promptly resolving their queries and keeping them informed of Credit Union services and policies. Additionally, I coordinate with personnel and management, ensuring smooth communication and accurate record-keeping. Actively promoting Credit Union products, I maintain a tidy workspace and support fellow staff as needed.

Team Leader

Sams Club
Layton
01.2015 - 01.2022
  • As a Merchandise/Membership Team Lead at Sam's Club, I supervised daily operations, prioritized task assignments, and provided guidance to ensure adherence to company standards and promote productivity. I monitored inventory, conducted audits, and collaborated with management to implement promotional strategies. Addressing customer inquiries, training new team members, and facilitating communication were integral parts of my role. Additionally, I upheld company policies and procedures to maintain compliance while fostering a positive work environment.

Sales Coordinator

Holiday Inn
Salt Lake City
01.2009 - 01.2012
  • Played a vital role in supporting the hotel's sales and marketing efforts. Responsibilities include providing administrative assistance to the sales team, coordinating sales activities such as site inspections and client meetings, and responding to customer inquiries promptly. Maintained accurate sales documentation and provide event planning support for various functions. Collaborate with hotel departments ensures seamless execution of sales initiatives, while addressing guest concerns enhances satisfaction. Additionally, prepared sales reports, update client information in the CRM system, and support marketing efforts.

Front Desk Agent

Holiday Inn
Salt Lake City
01.2007 - 01.2009
  • As a Front Desk Agent, I warmly welcomed guests, handled inquiries, and efficiently assisted with check-in/out. I maintained accurate guest records, processed payments, and ensured timely responses to calls and emails. Attentive to guest needs, I assisted with luggage and other requests. Maintaining a clean front desk area was a priority, while collaborating with other departments to fulfill guest needs. I strictly adhered to hotel policies for a positive guest experience.

Education

Cosmetology

Avalon Institute
01.2024

High School Diploma -

Alaska Adult High School
01.2015

Skills

  • Customer Service
  • Digital Banking Services
  • Financial Transactions
  • Problem Resolution
  • Product Knowledge
  • Recordkeeping
  • Regulatory Compliance
  • Team Collaboration
  • Adaptability
  • Assertiveness
  • Attention to Detail
  • Collaboration
  • Communication Skills
  • Customer Service Skills
  • Data Management
  • Empathy and Patience
  • Knowledge of Regulations
  • Negotiation Skills
  • Problem-Solving Abilities
  • Resilience
  • Cash handling
  • Transaction processing
  • Compliance auditing
  • Financial product sales
  • Vault management
  • Team leadership
  • Problem solving
  • Attention to detail
  • Time management
  • Transactions processing
  • Night and safe deposit
  • Staff training
  • Vault balancing
  • Teller drawer oversight

Timeline

Lead Teller Intern

America First Credit Union
12.2024 - Current

Member Service Agent

America First Credit Union
01.2022 - 12.2024

Team Leader

Sams Club
01.2015 - 01.2022

Sales Coordinator

Holiday Inn
01.2009 - 01.2012

Front Desk Agent

Holiday Inn
01.2007 - 01.2009

Cosmetology

Avalon Institute

High School Diploma -

Alaska Adult High School

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