Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Open To Work

Sara Springston

Logistics Support Professional
Dallas,TX

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

AR AnalystLead Community ManagerTechnical Support RepresentativeCustomer Service Manager

Work Type

Full TimePart TimeConsultingContract Work

Location Preference

RemoteHybridOn-Site
Location: Detroit, MI
Open to relocation: Yes

Salary Range

45000/yr - 200000/yr

Important To Me

Healthcare benefitsWork from home optionPaid time offPaid sick leave4-day work week

Summary

Results-driven Financial Analyst with extensive experience in managing accounts, conducting routine audits, and maintaining client relationships. Expertise in identifying discrepancies and driving process improvements to enhance operational efficiency and accuracy.

Overview

15
15
years of professional experience

Work History

AR Lead Analyst

Zhone Technologies
Plano, TX
06.2025 - 11.2025
  • Collaborated with domestic and international partners to provide clients with accurate and timely updates on shipment status.
  • Analyzed accounts to identify discrepancies, and maintained a validated database of client records, shipments, and payments.
  • Collaborated with cross-functional teams to streamline billing processes, improving overall efficiency.
  • Utilized financial software to manage accounts and generate reports, supporting strategic decision-making.
  • Performed routine audits on receivables, ensuring compliance with company policies and standards.

AR Analyst

DZS
Plano, TX
08.2023 - 03.2025
  • Collaborated with domestic and international partners to provide clients with accurate and timely updates on shipment status.
  • Analyzed customer accounts to identify discrepancies and resolve billing issues.
  • Processed daily financial transactions, ensuring timely and accurate entries into accounting systems.
  • Collaborated with cross-functional teams to streamline accounts receivable processes for improved efficiency.
  • Maintained detailed records of outstanding invoices, effectively tracking payment statuses and follow-ups.

Financial Analyst

Brink's Inc.
Coppell, TX
09.2019 - 08.2023
  • Recruited for newly created high profile client management team less than 6 months from hire due to overall metrics.
  • Collaborated with cross-functional teams to identify discrepancies, contributing to reduced errors and overhead.
  • Tracked cash in transit shipments and processing, locating and resolving delays or discrepancies.
  • Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
  • Developed and deepened client relationships to cement profitable partnerships.

Lead Community Manager

Nick Nitro
Dallas, TX
05.2018 - 05.2020
  • Led a small team in moderating a global community of 135,000+ members.
  • Setup and organization of community, including security to keep members safe.
  • Moderated live events to ensure the best community experience.
  • Bolstered member engagement via planned and spontaneous community events
  • Transitioned from a junior community manager to the lead community manager in less than 9 months
  • Automated repetitive community tasks so that staff could spend up to 95% more time engaging the community
  • Rebuilt the community from the ground up without disrupting existing features, resulting in an additional 500+ members over a 2 month span.

Caregiver

Self
Springfield, MO
10.2016 - 05.2018
  • Left my position with Apple to assist my mother as a full time caregiver after surgery; returned to a new role after her full recovery.

Senior Mac Chat Advisor

Apple Inc.
Dallas, TX
06.2015 - 10.2016
  • Trained multiple classes with 10+ students each on new products and procedures
  • Proactively arranged followups with clients to ensure total resolution of all issues
  • Maintained complete ownership of assigned cases to create a seamless support experience
  • Worked with a variety of clients from around the world and all walks of life.
  • Created 10+ guides on efficiently resolving commonly seen issues that were adopted as standard
  • Drove one of the highest customer satisfaction and issue resolution rates among peers, over 95%
  • Identified emerging issues and resolutions during multiple product launches to quickly distribute this information to colleagues to ensure a smooth launch
  • Proactive participation in internal chats reduced unnecessary Tier 2 escalations from Tier 1 agents by at least 20%.

Mac Chat Advisor

Apple Inc.
Dallas, TX
04.2013 - 06.2015
  • Trusted to peer mentor multiple advisors on a one on one basis, improving their technical knowledge and customer satisfaction rate
  • Led several team meetings during manager's absence.
  • Proactively took elective internal and external courses to improve product knowledge
  • Selected to peer mentor several classes of advisors transitioning over from iOS to Mac chat; recognized as a highly efficient advisor
  • Rapidly adjusted to the different communication environment of chat versus voice, utilizing a less formal tone to appear more human and approachable, improving customer satisfaction
  • Created multiple email templates to address a variety of follow up reasons, such as disconnects or follow up information, improving customer satisfaction and survey response rate
  • Constant source of technical and positioning guidance for teammates and peers via internal chat
  • Recognized as subject material expert for Mac and OS X.

FiOS Technical Support Master

TELVISTA
Farmers Branch, TX
01.2011 - 11.2013
  • Consistently recognized as a top performing advisor with metrics such as handle time and first call resolution placing in the top 10% of all advisors
  • Due to high-level knowledge of procedures, policies and technical aspects of the position, frequently called on by advisors and instructors to share best practices and tips.

Mac Phone Advisor

Apple Inc.
Dallas, TX
01.2013 - 04.2013
  • Utilized screen sharing to resolve issues and educate clients, enhancing overall customer satisfaction
  • Proactively utilized resources such as screen sharing to resolve issues and educate clients
  • Took ownership of cases to create a seamless customer experience
  • Utilized prior experience with researching to quickly locate resources, particularly internal ones, to resolve customer issues with a handle time on par with more tenured advisors
  • Selected for the Mac Chat pilot group after only 3 months of on the phone experience due to excellent metrics and displayed knowledge.
  • Rapidly grasped the course materials to achieve the highest score in the New
  • Leveraged research skills to quickly locate internal resources, resolving customer issues efficiently alongside tenured advisors
  • Put time in available to use to create troubleshooting guides for peers and take extracurricular courses to enhance knowledge set rapidly

Education

Associate of Arts - Business Management

University of Phoenix
Dallas
05.2001 -

Skills

Accounts receivable management

Payment processing

Invoice tracking

Account reconciliation

Discrepancy resolution

Financial reporting

Data analysis

Routine audits

Process improvement

Documentation accuracy

Client relationship management

Timeline

AR Lead Analyst

Zhone Technologies
06.2025 - 11.2025

AR Analyst

DZS
08.2023 - 03.2025

Financial Analyst

Brink's Inc.
09.2019 - 08.2023

Lead Community Manager

Nick Nitro
05.2018 - 05.2020

Caregiver

Self
10.2016 - 05.2018

Senior Mac Chat Advisor

Apple Inc.
06.2015 - 10.2016

Mac Chat Advisor

Apple Inc.
04.2013 - 06.2015

Mac Phone Advisor

Apple Inc.
01.2013 - 04.2013

FiOS Technical Support Master

TELVISTA
01.2011 - 11.2013

Associate of Arts - Business Management

University of Phoenix
05.2001 -

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Sara SpringstonLogistics Support Professional