Sara Stroder
Masontown,PA
Summary
With years of experience in the healthcare field I bring a comprehensive skill set, including advanced patient care, clinical leadership, and in-depth knowledge of respiratory therapy techniques. My continuous development to enhance patient satisfaction scores significantly, underpinned by strong problem-solving and relationship-building skills at Jefferson Hospital as a Respiratory Therapist. My career is marked by successfully enhancing patient outcomes and implementing innovative care strategies. As a seasoned professional with a proven track record at Better Living Homecare LLC, I excel in patient care and organizational expertise. Committed to improving service and safety, my background spans healthcare, HR, and customer service, driving positive outcomes and fostering team unity.
Overview
7
7
years of professional experience
Work History
Respiratory Therapist
Jefferson Hospital
2024.06 - Current
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Improved workplace culture through the development and implementation of diversity initiatives.
- Facilitated organizational change through effective communication and collaboration with senior management.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
- Developed comprehensive training programs, empowering employees to reach their full potential within the organization.
Drug Test Administrator
Labworx
2021.09 - 2022.09
- Performed regular quality checks on testing instruments, identifying any issues early on to avoid inaccurate readings.
- Contributed to the development of marketing materials that effectively communicated our services to potential clients.
- Assisted in developing policies and procedures, resulting in improved operational effectiveness.
- Delivered timely reports to employers or designated parties as required by law or policy, upholding client trust and confidence in our services.
- Actively participated in continuing education opportunities related to the drug test administration field, enhancing knowledge and skills for the benefit of clients.
- Demonstrated professionalism at all times, serving as a trusted resource for clients seeking advice on drug test requirements or interpretations of results.
Healthcare Customer Service Representative
Better Living Homecare LLC
2020.09 - 2022.09
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
Covid Test Administer
Labworx
2020.09 - 2022.09
- Participated in ongoing trainings and workshops to stay current on best practices for handling sensitive medical information in a rapidly changing environment.
- Kept up-to-date on evolving public health guidelines, ensuring accurate information was provided to patients at all times.
- Recorded pertinent documentation in accordance with regulatory requirements, professional standards and facility policy.
- Assisted in reducing community spread by facilitating rapid access to COVID-19 testing services.
- Coordinated closely with medical staff for seamless communication and smooth test scheduling.
- Ensured compliance with HIPAA regulations while handling sensitive personal information during the registration process.
- Managed patient intake forms, verifying insurance coverage and confirming eligibility for COVID-19 tests when applicable.
- Identified areas for improvement within the registrar system, proposing solutions that led to increased efficiency in daily operations.
Aide
Better Living Homecare LLC
2017.07 - 2021.09
- Offered caring companionship and emotional support.
- Facilitated recreational activities tailored to individual patient interests, promoting social engagement and mental stimulation.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Established trusting relationships with patients through consistent reliability and genuine empathy towards their unique situations.
- Supported children's development by encouraging teamwork and understanding of others.
- Supported patients'' mental well-being by engaging in meaningful conversations and offering emotional support.
- Aided in maintaining a clean living environment, performing housekeeping tasks such as laundry, dishwashing, and tidying up spaces.
- Provided grooming and mobility assistance to support daily living needs.
- Contributed to a positive atmosphere by creating friendly interactions between fellow aides and the nursing team members.
HR Manager
Better Living Home Care LLC
2017.07 - 2020.09
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Improved workplace culture through the development and implementation of diversity initiatives.
- Facilitated organizational change through effective communication and collaboration with senior management.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
- Developed comprehensive training programs, empowering employees to reach their full potential within the organization.
Education
Associates In Specialized Technology - Respiratory Therapy
Laurel Business Institute
Uniontown, PA04.2024
Skills
Airway Management
Tracheostomy Care
Arterial blood gas analysis
Respiratory equipment setup
Patient Education
Respiratory Care Protocols
Cardiopulmonary Resuscitation
Medication Administration
Bronchial Hygiene Techniques
Professional Bedside Manner
Continuous Positive Airway Pressure
Patient care documentation
Caring Bedside Manner
Treatment Administration
Patient and family advocacy
End of life care
Emergency medical care
Patient Instruction
Patient Care
Team Collaboration
Infection Control
Intubation
Equipment Cleaning
Strong Clinical Judgment
Smoking Cessation Counseling
Medical Terminology
Clinical Leadership
Patient Needs Assessment
Home Care Planning
Relationship Building
Teamwork and Collaboration
Multitasking Abilities
Emergency Care
Problem-Solving
Certified in CPR/AED
Pediatric Advanced Life Support (PALS)
CPR/AED
Certified Respiratory Therapist (CRT)
Initial Trauma Life Support
Certified Respiratory Therapist
Accomplishments
- Respiratory therapist (RT)
- Respiratory Care Practitioner ( RCP)
- Associates Degree in specialized Technology
- ACLS certified
- BLS certified
- PALs certified
Timeline
Respiratory Therapist
Jefferson Hospital
2024.06 - Current
Drug Test Administrator
Labworx
2021.09 - 2022.09
Healthcare Customer Service Representative
Better Living Homecare LLC
2020.09 - 2022.09
Covid Test Administer
Labworx
2020.09 - 2022.09
Aide
Better Living Homecare LLC
2017.07 - 2021.09
HR Manager
Better Living Home Care LLC
2017.07 - 2020.09
Associates In Specialized Technology - Respiratory Therapy
Laurel Business Institute