Sara Stroder
Masontown,PA
Summary
With years of experience in the healthcare field I bring a comprehensive skill set, including advanced patient care, clinical leadership, and in-depth knowledge of respiratory therapy techniques. My continuous development to enhance patient satisfaction scores significantly, underpinned by strong problem-solving and relationship-building skills at Jefferson Hospital as a Respiratory Therapist. My career is marked by successfully enhancing patient outcomes and implementing innovative care strategies. As a seasoned professional with a proven track record at Better Living Homecare LLC, I excel in patient care and organizational expertise. Committed to improving service and safety, my background spans healthcare, HR, and customer service, driving positive outcomes and fostering team unity.
Overview
7
7
years of professional experience
Work History
Respiratory Therapist
Jefferson Hospital
06.2024 - Current
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Improved workplace culture through the development and implementation of diversity initiatives.
- Facilitated organizational change through effective communication and collaboration with senior management.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
- Developed comprehensive training programs, empowering employees to reach their full potential within the organization.
Drug Test Administrator
Labworx
09.2021 - 09.2022
- Performed regular quality checks on testing instruments, identifying any issues early on to avoid inaccurate readings.
- Contributed to the development of marketing materials that effectively communicated our services to potential clients.
- Assisted in developing policies and procedures, resulting in improved operational effectiveness.
- Delivered timely reports to employers or designated parties as required by law or policy, upholding client trust and confidence in our services.
- Actively participated in continuing education opportunities related to the drug test administration field, enhancing knowledge and skills for the benefit of clients.
- Demonstrated professionalism at all times, serving as a trusted resource for clients seeking advice on drug test requirements or interpretations of results.
Healthcare Customer Service Representative
Better Living Homecare LLC
09.2020 - 09.2022
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
Covid Test Administer
Labworx
09.2020 - 09.2022
- Participated in ongoing trainings and workshops to stay current on best practices for handling sensitive medical information in a rapidly changing environment.
- Kept up-to-date on evolving public health guidelines, ensuring accurate information was provided to patients at all times.
- Recorded pertinent documentation in accordance with regulatory requirements, professional standards and facility policy.
- Assisted in reducing community spread by facilitating rapid access to COVID-19 testing services.
- Coordinated closely with medical staff for seamless communication and smooth test scheduling.
- Ensured compliance with HIPAA regulations while handling sensitive personal information during the registration process.
- Managed patient intake forms, verifying insurance coverage and confirming eligibility for COVID-19 tests when applicable.
- Identified areas for improvement within the registrar system, proposing solutions that led to increased efficiency in daily operations.
Aide
Better Living Homecare LLC
07.2017 - 09.2021
- Offered caring companionship and emotional support.
- Facilitated recreational activities tailored to individual patient interests, promoting social engagement and mental stimulation.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Established trusting relationships with patients through consistent reliability and genuine empathy towards their unique situations.
- Supported children's development by encouraging teamwork and understanding of others.
- Supported patients'' mental well-being by engaging in meaningful conversations and offering emotional support.
- Aided in maintaining a clean living environment, performing housekeeping tasks such as laundry, dishwashing, and tidying up spaces.
- Provided grooming and mobility assistance to support daily living needs.
- Contributed to a positive atmosphere by creating friendly interactions between fellow aides and the nursing team members.
HR Manager
Better Living Home Care LLC
07.2017 - 09.2020
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Improved workplace culture through the development and implementation of diversity initiatives.
- Facilitated organizational change through effective communication and collaboration with senior management.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
- Developed comprehensive training programs, empowering employees to reach their full potential within the organization.
Education
Associates In Specialized Technology - Respiratory Therapy
Laurel Business Institute
Uniontown, PA04.2024
Skills
Airway Management
Accomplishments
- Respiratory therapist (RT)
- Respiratory Care Practitioner ( RCP)
- Associates Degree in specialized Technology
- ACLS certified
- BLS certified
- PALs certified
Timeline
Respiratory Therapist
Jefferson Hospital
06.2024 - Current
Drug Test Administrator
Labworx
09.2021 - 09.2022
Healthcare Customer Service Representative
Better Living Homecare LLC
09.2020 - 09.2022
Covid Test Administer
Labworx
09.2020 - 09.2022
Aide
Better Living Homecare LLC
07.2017 - 09.2021
HR Manager
Better Living Home Care LLC
07.2017 - 09.2020
Associates In Specialized Technology - Respiratory Therapy
Laurel Business Institute
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