Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

SARA SULLIVAN

Sandwich,IL

Summary

Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

26
26
years of professional experience

Work History

ACCOUNT EXECUTIVE

Houghton Mifflin Harcourt
2015.01 - Current

Responsible for achieving sales and profit objectives for assigned territory and collaboratively working with all Field Account Executives to achieve overall team quota

  • Knowledge of Intervention programs and implementations
  • Also working with customers and understanding their needs; effectively communicating the major features, advantages, and benefits of each product
  • Knowing specific state and local adoptions and sources of funding
  • Keeping pipeline up to date and working with SFDC.com on a daily basis.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Qualified leads, built relationships and executed sales strategies to drive new business.
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
  • Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
  • Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
  • Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
  • Prepared additional quotes for current clients to upsell products and services.
  • Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
  • Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Conducted integrated sales presentations to illustrate value of product or service and tailor call-to-action.
  • Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
  • Participated actively in networking events and trade shows, representing the company professionally and expanding its reach within target markets.
  • Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
  • Gathered information from clients to secure accounts, verify payment and identify special requirements.
  • Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
  • Strengthened customer relationships with proactive and collaborative approach to managing needs.
  • Prepared forecasts to gain understanding of measures needed to grow business.
  • Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
  • Trained clients on product features and updates to secure buy-in.
  • Worked closely with internal stakeholders to ensure timely delivery of products or services, resulting in high levels of client satisfaction.
  • Coordinated with finance department to ensure timely payment of invoices, addressing any discrepancies or issues in a prompt and professional manner.
  • Leveraged marketing channels and sales strategies to develop pipeline and increase profitability.
  • Created and executed account strategies to translate organizational goals into client activities.
  • Maintained current knowledge of evolving changes in marketplace.
  • Achieved or exceeded company-defined sales quotas.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Set and achieved company defined sales goals.
  • Negotiated prices, terms of sales and service agreements.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Contributed to event marketing, sales and brand promotion.
  • Contributed to team objectives in fast-paced environment.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Kept detailed records of daily activities through online customer database.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Stayed current on company offerings and industry trends.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Developed and maintained strong working relationships with professionals within assigned territory.

ACCOUNT EXECUTIVE

Scholastic, INC.
2012.01 - 2015.05
  • Responsible for achieving sales and profit objectives for assigned territory and collaboratively working with Field Account Executives to achieve overall team quota
  • Selling Academic Curriculum and developing relationships at all levels up to and including; Superintendents, Principals and District Level Administrators and partnered with teachers and schools to implement Intervention Programs for literacy and math
  • Providing resources for classrooms for both core and intervention to meet student and teacher needs.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Qualified leads, built relationships and executed sales strategies to drive new business.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
  • Negotiated contracts successfully, securing favorable terms for both the company and clients.
  • Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
  • Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
  • Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
  • Conducted integrated sales presentations to illustrate value of product or service and tailor call-to-action.
  • Prepared additional quotes for current clients to upsell products and services.
  • Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
  • Participated actively in networking events and trade shows, representing the company professionally and expanding its reach within target markets.
  • Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
  • Strengthened customer relationships with proactive and collaborative approach to managing needs.
  • Prepared forecasts to gain understanding of measures needed to grow business.
  • Worked closely with internal stakeholders to ensure timely delivery of products or services, resulting in high levels of client satisfaction.
  • Trained clients on product features and updates to secure buy-in.
  • Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
  • Coordinated with finance department to ensure timely payment of invoices, addressing any discrepancies or issues in a prompt and professional manner.
  • Created and executed account strategies to translate organizational goals into client activities.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Met existing customers to review current services and expand sales opportunities.
  • Contributed to event marketing, sales and brand promotion.
  • Contributed to team objectives in fast-paced environment.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Kept detailed records of daily activities through online customer database.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Stayed current on company offerings and industry trends.

INTERMODAL COORDINATOR

DOMESTIC INTERMODAL AMERICA
2007.01 - 2012.01
  • Directed movement of containers and chassis between railyards, depots, and ocean terminals to ensure the smooth flow of import and export traffic, as well as, the successful repositioning of empty containers by vessel
  • Planned, managed, and evaluated carriers and depots to ensure all corporate measurements were met or exceeded.
  • Stayed current on industry trends and market developments, making informed recommendations for business growth opportunities within the intermodal sector.
  • Collaborated closely with sales and operations teams to ensure seamless execution of intermodal services.
  • Streamlined intermodal coordination processes by implementing efficient communication channels and tracking systems.
  • Facilitated dispute resolution between parties when necessary, ensuring fair outcomes that maintained positive working relationships.
  • Developed strong relationships with carriers and customers, fostering trust and long-term partnerships.
  • Managed a large volume of shipments while maintaining accuracy in documentation and data entry.
  • Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
  • Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
  • Processed customs declarations and maintained records of customs documents.
  • Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
  • Prepared and submitted reports on import and export activity to management.
  • Managed import and export of hazardous materials in compliance with applicable laws and regulations.
  • Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
  • Built working relationships with clients to foster loyalty and encourage repeat business.
  • Observed and tracked consignments to verify timely deliveries and accurate invoicing.
  • Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
  • Entered shipping information into computer system and estimated freight and postal rates.

SPECIAL EDUCATION RESOURCE TEACHER

PLAINFIELD, IL SCHOOL DISTRICT 202
1999.01 - 2001.01
  • Worked with special-needs students, who had, learning, physical, emotional, or mental disabilities or challenges
  • Also supported students in the inclusion setting, which is for students who qualify for either a special class or regular class placement but needed instruction in an individualized or small group setting for a portion of the day.

Education

B.A. EDUCATION - Education

University of Illinois @ Chicago
Chicago, Illinois
12.2000

ASSOCIATES - Education

Champlain College
Burlington, Vermont
05.1997

Skills

  • Client Relationship Building
  • Relationship building and management
  • Strategic selling
  • Territory Management
  • Sales Quota Achievement
  • Business development and planning
  • Customer Relationships
  • Customer Presentations
  • Customer rapport
  • Strong relationships
  • Sales expertise
  • Strategic Initiatives
  • Forecast preparation
  • Time Management
  • Attention to Detail
  • Teamwork and Collaboration

Volunteer Experience

  • Make-A-Wish Foundations of Illinois and Minnesota
  • HMH Volunteer Week
  • Cal's Angels
  • Community Investment Council (CIC)
  • Sandwich Education Foundation, District 430

Timeline

ACCOUNT EXECUTIVE

Houghton Mifflin Harcourt
2015.01 - Current

ACCOUNT EXECUTIVE

Scholastic, INC.
2012.01 - 2015.05

INTERMODAL COORDINATOR

DOMESTIC INTERMODAL AMERICA
2007.01 - 2012.01

SPECIAL EDUCATION RESOURCE TEACHER

PLAINFIELD, IL SCHOOL DISTRICT 202
1999.01 - 2001.01

B.A. EDUCATION - Education

University of Illinois @ Chicago

ASSOCIATES - Education

Champlain College
SARA SULLIVAN