Sara Sullivan
Severance,CO
Summary
Professional with a strong background in customer service, adept at addressing customer needs and resolving issues efficiently. Skilled in communication, problem-solving, and utilizing various customer service software. Known for fostering team collaboration and driving results, adaptable to changing requirements, and dependable in high-pressure environments. Always coming to work with a positive attitude.
Overview
3
3
years of professional experience
Work History
Mr.Yo's Donut Shop
Hugh Jang
12.2023 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
Barista
Dutch Bros
03.2023 - 11.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Team Member
Urban Air Adventure Park
04.2022 - 02.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
Severance High School
Severance, CO05-2025
Skills
- Customer service
- Time management
- Inventory management
- Team collaboration
- Friendly, positive attitude
- Flexible and adaptable
- Dependable and responsible
- Calm under pressure
- Conflict resolution
- Cash handling
Timeline
Mr.Yo's Donut Shop
Hugh Jang
12.2023 - Current
Barista
Dutch Bros
03.2023 - 11.2023
Team Member
Urban Air Adventure Park
04.2022 - 02.2023
High School Diploma -
Severance High School
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