Sara Surles
Fort Lauderdale,Florida
Summary
Focused professional with strong background in employee relations and payroll processing. Offers good organizational and communication skills and knowledgeable in applicable laws and regulations. Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
10
10
years of professional experience
1
1
Certification
Work History
HR Assistant
Collaborative Assistant LLC
09.2021 - Current
- Manage scheduling, Monitor background checks, Partner with recruitment team for high level service, Utilize workday, Maintain consistent candidates
- Reviewed and screened applicant resumes to identify qualified candidates
- Partnered with management team to coordinate on-boarding and off-boarding processes.
Customer Service Advisor
Best buy
02.2019 - 08.2021
- Handle aspects of sales, customer warranties, payments with transactions
- Develop, and maintain up-to-date knowledge on the latest electronics
- Resolved concerns with products or services to help with retention and drive sales
- Coordinated paperwork and payments for new orders and replacement parts to obtain speedy service for each customer.
Assistant Store Manager
Alex and Ani
02.2018 - 09.2020
- Responsible for greeting guests, Tending to employees, Count cash, closing cleaning duties, process new hires, and screen interviews
- Walked through store areas to identify and proactively resolve issues negatively impacting operations
- Rotated merchandise and displays to feature new products and promotions
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Sales Associate Specialist
TJ Maxx, TJX Companies
06.2014 - 01.2019
- Greeted customers and helped with product questions, selections, and purchases
- Worked closely with shift manager to solve problems and handle customer concerns
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Balanced and organized cash register by handling cash, counting change, and storing coupons
- Used POS system to process sales, returns, online orders, and gift card activations
- Trained and supervised new employees to use selling strategies and apply best practices.
Education
HR Supervision & Management Bachelor Degree Management -
Broward College
12.2022
Skills
- Verbal Communication skills
- Assistant Manager Skills
- Workday
- 8 years of customer service
- Conflict Resolution
- Employee Engagement
- Performance Management
- Languages
- ENGLISH
Certification
- 06/2022, Present, Accounting Specialist
- 06/2022, Present, Business Operations
- 02/2013, Present, Microsoft Word & Excel
Timeline
HR Assistant
Collaborative Assistant LLC
09.2021 - Current
Customer Service Advisor
Best buy
02.2019 - 08.2021
Assistant Store Manager
Alex and Ani
02.2018 - 09.2020
Sales Associate Specialist
TJ Maxx, TJX Companies
06.2014 - 01.2019
HR Supervision & Management Bachelor Degree Management -
Broward College
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