Sara Synoracki
Mount Holly Springs,PA
Summary
Dynamic office professional with extensive experience in administrative functions, scheduling, and office management. Recognized for enhancing operational efficiency and streamlining processes to align with organizational objectives. Exceptional teamwork and adaptability to evolving demands ensure consistent and reliable performance. Strong communication and organizational skills consistently add value in fast-paced clinical environments.
Overview
7
7
years of professional experience
Work History
Office Administrator
Central PA Rehabilitation Services (CPRS)
Camp Hill/Harrisburg, PA
01.2025 - Current
- Facilitate efficient office operations by streamlining scheduling processes, optimizing co-payment collection, managing phone communications, ensuring timely fax transmissions, and promptly responding to emails.
- Facilitate prompt responses to patient questions and inquiries to enhance satisfaction and trust.
- Collect and verify demographic, billing, and insurance details to maintain precise patient records.
- Conduct thorough verification of insurance benefits to inform patients about coverage and financial obligations for received physical medicine services.
- Collaborate with billing and authorization departments to streamline prior authorization processes for therapy services.
- Manage communication with referring providers to confirm all required patient information is accurately filed prior to the delivery of services.
- Facilitate communication between therapists and patients to promote active participation in recommended therapy plans.
- Execute efficient processing of evaluation paperwork to ensure timely submission of claims.
- Maintain up-to-date and valid prescriptions on file to support effective physical medicine service delivery.
- Collaborate with referring providers to obtain valid prescriptions, supporting uninterrupted therapy services.
- Oversee timely signing and documentation of initial evaluations and recertifications of patients' care plans.
- Complete comprehensive discharge audits to ensure compliance with healthcare regulations.
- Maintain accurate and confidential patient records in strict compliance with HIPAA regulations.
- Analyze workflow efficiency to pinpoint areas for enhancement, driving improvements in operational effectiveness and service delivery.
- Manage multi-line phone system to route calls and deliver messages to staff.
- Facilitate improved customer satisfaction through effective inquiry management and prompt issue resolution.
- Enhance productivity and efficiency by ensuring a tidy and structured workspace.
- Enhance operational efficiency through the implementation of organized filing systems, ensuring quick access to documents.
Office Coordinator
UPMC Children's Specialty Services
Lemoyne, PA
05.2021 - 12.2024
- Was responsible for ensuring that the front office ran smoothly and efficiently on a day-to-day basis, including coordinating meetings and overseeing the medical providers' schedules
- Assisted the office manager to ensure that all needs, of both the office and front office employees, were satisfied
- Assisted with obtaining prior authorizations as needed, for imaging and other diagnostic testing
- Held accountable for addressing and resolving any issues that arose in the front office
- Actively promoted UPMC values during each encounter with patients, co-workers, and business partners
- Developed and implemented procedures to streamline office tasks and improve efficiency
- Managed and simultaneously worked various workqueues that involved scheduling patients for medical specialties
- Served as the medical assistant for many pediatric medical specialty providers which involved, but was not limited to, obtaining and documenting vital signs, scheduling appointments, and assisting with minor in office procedures
- Coordinated daily front office operations, ensuring efficient workflow and effective communication among staff
- Led initiatives to streamline office processes, resulting in improved productivity and enhanced patient service delivery.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Collaborated with various departments to streamline processes and improve interdepartmental communication.
- Enhanced communication within the team through regular meetings and detailed reporting.
- Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.
- Facilitated a positive work environment by addressing employee concerns and providing support when needed.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Medical Office Associate
Penn State Health
Camp Hill, PA
11.2020 - 05.2021
- Coordinated scheduling of new patient appointments, follow-up consultations, and imaging procedures based on provider orders.
- Facilitated effective communication by addressing phone calls, voicemails, emails, faxes, and patient portal messages, improving response times and patient satisfaction.
- Facilitated referral processes to various specialties upon orders from primary care physicians.
- Engaged with co-workers to streamline processes, enhancing the quality and timeliness of patient care delivery.
- Established communication channels with medical support personnel in different offices to uphold consistent care for all patients.
- Streamlined appointment coordination and patient scheduling to optimize operational workflow.
- Ensured accuracy in medical record management and maintained compliance with healthcare regulations.
- Contributed to the achievement of practice goals by collaborating with team members to identify areas for improvement in workflow processes.
- Contributed to the success of quality improvement projects within the practice by identifying inefficiencies in processes and recommending solutions that positively impacted patient outcomes.
- Elevated patient experience with friendly interactions at check-in/check-out while diligently verifying demographic information for accuracy during each visit.
- Ensured compliance with HIPAA regulations through diligent management of patient information and strict adherence to confidentiality policies.
- Developed strong relationships with patients and their families, fostering trust and open communication throughout their care journey.
- Provided prompt, polite and professional in-person and telephone customer service.
- Compiled and organized patient charts by gathering medical records prior to appointments.
- Utilized software to efficiently schedule appointments for medical visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared and processed patient referrals and transfer requests.
Rehab Nursing Technician
Encompass Health Rehabilitation Hospital of Nittany Valley
Pleasant Gap, PA
01.2019 - 10.2020
- Assisted patients with essential daily living tasks, ensuring adherence to care plans and promoting independence.
- Conducted patient monitoring and documented vital signs to aid nursing staff in comprehensive patient care on unit.
- Engaged with patients and their families to ensure treatment satisfaction and foster positive recovery experiences.
- Updated and organized electronic medical records, reflecting detailed information pertinent to each patient's care.
- Emphasized Encompass Health's mission and values by providing compassionate and individualized care to each patient.
- Delivered comprehensive training to new technicians to ensure adherence to safety protocols and operational excellence.
- Collaborated with nursing staff to execute tailored rehabilitation plans, enhancing patient recovery outcomes.
- Delivered personalized care to enhance patient recovery and ensure comfort during treatment.
- Established a supportive atmosphere conducive to healing by fostering trust and understanding with patients.
- Ensured strict compliance with HIPAA regulations to safeguard patient confidentiality.
- Ensured efficient time allocation to maintain exceptional care standards for several patients at once.
- Enhanced rehabilitation outcomes by promoting clear and compassionate communication with patients and their families, as well as collaborating with healthcare professionals.
Education
Master of Occupational Therapy - Occupational Therapy
Saint Francis University
Loretto, PA05-2018
Bachelor of Science in Health Science - Neuroscience, Minor in Psychology
Saint Francis University
Loretto, PA05-2017
Skills
- Time management
- Office administration
- Administrative support
- Database entry
- Document management
- Process improvement
Timeline
Office Administrator
Central PA Rehabilitation Services (CPRS)
01.2025 - Current
Office Coordinator
UPMC Children's Specialty Services
05.2021 - 12.2024
Medical Office Associate
Penn State Health
11.2020 - 05.2021
Rehab Nursing Technician
Encompass Health Rehabilitation Hospital of Nittany Valley
01.2019 - 10.2020
Bachelor of Science in Health Science - Neuroscience, Minor in Psychology
Saint Francis University
Master of Occupational Therapy - Occupational Therapy
Saint Francis University