Sara Tandy
Westfield,IN
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
15
15
years of professional experience
Work History
Operations Manager
Eskenazi Medical Group
Indianapolis, IN
03.2023 - Current
- Served as a liaison between Providers, EH, and EMG.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting employee and business partners' relationships.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Total Quality Manager- Patient Access
IU Health
Indianapolis, IN
10.2016 - 03.2023
- Collaborated with cross-functional teams in the development of new products and processes to ensure high levels of quality are maintained throughout the design phase.
- Investigated customer complaints regarding product quality issues and developed strategies for resolution.
- Prepared reports summarizing findings from inspections, tests, investigations and other QA activities for senior management review.
- Created KPIs related to process performance metrics such as defect rate, scrap rate.
- Conducted training sessions for employees on quality assurance processes, techniques and tools.
- Maintained records related to product inspections, tests, calibrations and other quality control activities in accordance with applicable regulations.
- Provided leadership in developing best practices for continuous improvement initiatives across all departments.
- Trained and developed employees in effort to contribute to overall professional growth.
Patient Access Manager
IU Health North Hospital
Carmel, IN
08.2013 - 10.2016
- Conducted staff training to ensure compliance with established protocols.
- Monitored employee performance and provided feedback for improvement.
- Created reports on patient access metrics, such as wait times, no-shows.
- Assisted in the management of staffing schedules to meet fluctuating demands.
- Performed audits of patient registration documents to ensure accuracy.
- Managed customer service issues related to patient access and scheduling problems.
- Resolved issues regarding insurance verification, preauthorization requirements.
- Coordinated with other departments to ensure proper communication between providers and patients throughout their care journey.
- Ensured compliance with HIPAA regulations related to protecting the privacy of protected health information.
- Served as a liaison between clinical teams and administrative teams within the organization.
- Communicated with patients with compassion while keeping medical information private.
Patient Access Supervisor
IU Health North Hospital
Carmel , IN
12.2011 - 08.2013
- Responsible for supervising and leading staff in the patient access department to ensure excellent customer service and accurate registration.
- Ensured all policies and procedures related to patient access were followed.
- Monitored employee performance and provided feedback on areas of improvement.
- Conducted training sessions for new hires and existing staff members on proper registration techniques.
- Assisted with resolving any issues that arose during the registration process.
- Addressed customer complaints promptly and professionally.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Verified demographics and insurance information to register patients in computer system.
- Participated in training sessions to stay updated on healthcare policies and registration software.
Patient Access Registrar
IU Health North Hospital
Carmel , IN
12.2009 - 12.2011
- Greeted patients and visitors in a professional manner, providing assistance as needed.
- Ensured all patient registration forms were completed accurately and efficiently.
- Verified insurance eligibility and collected co-payments or deposits as required.
- Filed medical records, scanned documents into the system, and maintained accurate patient information.
- Assisted with scheduling appointments for patients via telephone or web portal.
- Responded to inquiries from providers regarding insurance coverage and benefits.
- Performed data entry of demographic, financial, insurance, and clinical information into the system.
- Answered incoming calls from patients or providers in regards to registration questions or issues.
- Maintained current knowledge of changes in healthcare regulations by attending continuing education classes as required.
- Collaborated with other departments to ensure proper documentation was received prior to registering a patient.
Education
MBA - Business
University of Phoenix Indianapolis Campus
Indianapolis 12-2013
Bachelor of Science - Accounting
Universidad Autonoma De San Luis Potosi
San Luis Potosi, Mexico 12-2001
Skills
- Admissions processes
- Inpatient registration
- Effective problem solving
- Strong leadership
- Recruit well-qualified staff
- Conflict Resolution
- New staff training
- Multitasking Abilities
- Problem-solving aptitude
- Performance monitoring
- Collaborate cross-functionally
- Fluent in Spanish
Languages
Spanish
Professional
Timeline
Operations Manager
Eskenazi Medical Group
03.2023 - Current
Total Quality Manager- Patient Access
IU Health
10.2016 - 03.2023
Patient Access Manager
IU Health North Hospital
08.2013 - 10.2016
Patient Access Supervisor
IU Health North Hospital
12.2011 - 08.2013
Patient Access Registrar
IU Health North Hospital
12.2009 - 12.2011
MBA - Business
University of Phoenix Indianapolis Campus
Bachelor of Science - Accounting
Universidad Autonoma De San Luis Potosi
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