Sara Taylor Craig

• LLC–Motorcycle and Bicycle Repair
• Promoted business via social media to generate leads and maximize brand identity.
• Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
• Designed business plan to define concept, short-term and long-term goals and strategies.
• Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
• Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
• Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Interacted well with customers to build connections and nurture relationships.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Supervised creation of exciting merchandise displays to catch attention of store customers.

• Maintained and repaired various farming equipment.
• Selected and purchased supplies and equipment such as seed, farm machinery, and livestock.
• Enforced proper storage of crops, fertilizers and materials used in agricultural production.
• Assisted in development of sustainable agricultural practices and policies to reduce waste.
• Identified, isolated and treated diverse pests and diseases in crops and livestock.
• Developed and implemented efficient irrigation systems to maximize production.
• Conducted soil testing to determine nutrient levels and soil composition.
• Worked closely with employees to improve practices, techniques and safety choices, optimizing performance, and minimizing waste.
• Maintained tidy, clean and well-organized greenhouse for optimal productivity and professionalism.
• Used skills to grow new plants from seeds, clippings, bulbs and clone-cubes.

• Turnover Airbnb- Private contractor, house cleaning for vacation rentals
• Delivered quality customer service to address urgent needs and cleaning requests.
• Adhered to safety protocols, resulting in zero complaints, hazards, or lost-time accidents.
• Handled equipment, chemicals, and materials properly and with caution.
• Used time management and efficient cleaning methods to meet deadlines.
• Provided assistance to other staff members with cleaning of difficult areas.
• Inspected building for potential safety hazards, reporting identified concerns to supervisor.
• Used hand trucks or manually lifted supplies, equipment and heavy furniture.

• Built positive and nurturing environments to support child social and emotional growth.
• Played games, worked on puzzles, and read books to young children.
• Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
• Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
• Taught children to organize toys, wash hands, and share by leading by example

• Time off to care for family and continue education
• Completed training in Ayurvedic teachings
• Driver for friend going though cancer
• Completed build of new home as acting general contractor

As a Customer Service Representative for one of the largest Home Health Care Companies in the US, it was my responsibility to access and ensure that our branch provided quality service to our customers. I was also hired to aid the area supervisor in the opening and daily managing of the San Luis Obispo Branch.

Routine Customer Service Duties:

• Prepare Intake orders, verify insurance, obtain authorization/prescriptions/equipment qualification and complete orders for delivery.
• Answer and return calls from patients and referrals for specific issue identification, i.e., equipment deliveries, equipment recommendations and specifics, equipment troubleshooting, billing, etc.
• Assist CSR’s with resolving issues with their orders.

Customer Service Representative Supervisor

• Coached and mentored service representatives to deliver polite, professional customer interactions.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Built positive rapport and relationships for high levels of customer satisfaction.
• Implemented customer service policies and procedures for consistent performance standards.
• Assure all facility licenses and permits and compliance are current.
• Inventory stock weekly and create purchase orders based on assigned company PAR levels, inventory needs and budget allowance.
• Assessed customer service data to identify and address improvement opportunities.
• Organized meetings for executives and coordinated availability of conference rooms for participants.
• Prepare branch payroll in absence of manager.

• Prepare Intake orders, verify insurance, obtain authorization/prescriptions/equipment qualification and complete orders for delivery, establish relationships with community and professionals
• Complete orders for equipment exchange and/or pick-up
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Compile and prepare daily and quarterly reports of branch activity
• Investigated and resolved customer inquiries and complaints quickly.
• Verify compliance with pharmacy orders
• Aid in hiring and training of new staff.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Performed various administrative tasks by filing, copying and faxing documents.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

• (HCS) As a HCS at the KAISER Vallejo AACC my responsibilities expanded the defined job title to include functioning as the Assistant to the Assistant Manager, and as an instructor for the continuing education to the RN’s and HCS where I worked in the Labor-Management Partnership
• Contributor to the new Stargate (AACC) Computer Protocol System related to version/setups
• Routine HCS duties:
• Provide customer service to patients by performing telephone assessment or triage of patients per protocols developed by clinical staff
• Schedule and cancel patient appointments for health education classes per protocols
• Compose messages to Personal Care Physicians and facility staff
• Maintain computer appointment scheduling system for on-site doctors
• Call, fax and file prescription orders.
• Kept accurate records for client files and handled related paperwork.

• Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
• Assisted residents with basic hygiene and healthcare needs.
• Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
• Mentored and coached staff to improve performance and interactions with residents.
• Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
• Communicated effectively with residents, staff and other stakeholders by listening, being respectful and promoting positive demeanor.
• Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
• Scheduled physician and other appointments for residents, providing transportation to each visit.
• Offered learning opportunities to help residents develop important life skills.

• Performed all Sales Associate / Customer Service duties for children’s and woman’s’ clothing stores throughout the Bay Area and while in college.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Built customer loyalty and retention by delivering excellent shopping experiences.