Summary
Overview
Work History
Skills
Timeline
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Sara Tedeschi

Westerlo

Summary

Dynamic Strategic Account Executive with a proven track record at Navion, excelling in client engagement and contract negotiation. Expert in market analysis and CRM systems, I drive growth by cultivating relationships and implementing data-driven strategies. Recognized for enhancing client satisfaction and retention through effective cross-functional leadership and professional coaching.

Overview

18
18
years of professional experience

Work History

Strategic Account Executive

Navion
Williamsville
07.2022 - Current
  • Delivered tailored solutions for clients through collaboration with cross-functional teams.
  • Analyzed market trends to identify growth opportunities for assigned accounts.
  • Facilitated regular meetings with clients to clarify needs and provide progress updates.
  • Negotiated favorable contract terms to enhance value for clients and the organization.
  • Maintained comprehensive records of client interactions in CRM system.
  • Cultivated relationships with key decision-makers at target accounts.
  • Successfully negotiated pricing, terms, and conditions with customers.

Manager of Account Management

RxBenefits
Birmingham
11.2016 - 07.2022
  • Oversaw daily operations to maintain high client satisfaction and service quality.
  • Managed onboarding processes for new employees, ensuring effective training and support.
  • Coached account managers to meet targets and enhance professional development.
  • Monitored KPIs related to customer engagement, revenue growth, and client satisfaction.
  • Implemented streamlined onboarding processes for account management team.
  • Developed strategies to improve customer satisfaction and retention rates.
  • Guided account managers in resolving customer issues effectively.
  • Assessed technologies, identifying automation opportunities and process enhancements.

Account Manager

Proact
Gouverneur
08.2007 - 10.2016
  • Managed client accounts to enhance satisfaction and retention.
  • Developed strategic relationships with key stakeholders and decision-makers.
  • Coordinated project timelines and deliverables across multiple teams.
  • Conducted regular client reviews to assess needs and address concerns.
  • Prepared detailed performance reports on account metrics for management.
  • Renewed existing accounts by building strong relationships with clients.
  • Analyzed client data to identify growth opportunities.
  • Collaborated with sales team to drive market share effectively.

Skills

  • Client engagement and relationship management
  • Contract negotiation
  • Market analysis
  • CRM expertise
  • Data-driven decision making
  • Professional coaching
  • Cross-functional leadership
  • Team leadership

Timeline

Strategic Account Executive

Navion
07.2022 - Current

Manager of Account Management

RxBenefits
11.2016 - 07.2022

Account Manager

Proact
08.2007 - 10.2016

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Sara Tedeschi