SARA TEJADA
Boulder City,NV
Summary
Adept at enhancing customer satisfaction and streamlining operations, I excelled in roles at Empire Southwest, demonstrating strong analytical skills and a team player mentality. Achieved optimal results in credit service and administration by leveraging decision-making capabilities and data entry proficiency, significantly improving service request management and dispute resolution. Experienced Credit Representative knowledgeable about creditworthiness and document review. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to meet team goals.
Overview
10
10
years of professional experience
Work History
Credit Service Representative
EMPIRE SOUTHWEST
04.2021 - Current
- Supported customers with invoices, statements and other basic questions.
- Assisted with reconciliations and customer communications.
- Worked with customers to answer questions, resolve disputes and research discrepancies.
- Received inbound customer calls related to credit and accounts receivable.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving credit-related issues.
- Updated client accounts with new information and verified data for informed credit approvals.
- Kept records of customers' charges and payments.
Service Administrator
EMPIRE SOUTHWEST
01.2018 - 04.2021
- Managed a high volume of service requests.
- Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
- Facilitated clear communication between internal customers and technicians through concise documentation to open work orders for servicing machines.
- Collaborated closely with technicians to ensure proper scheduling and allocation of resources for optimal results.
- Provided exceptional support to internal customers maintaining professionalism and empathy during all interactions.
Credit Service Representative
Empire Southwest
10.2015 - 01.2018
- Supported customers with invoices, statements and other basic questions.
- Assisted with reconciliations and customer communications.
- Worked with customers to answer questions, resolve disputes and research discrepancies.
- Received inbound customer calls related to credit and accounts receivable.
- Processed recurring automated payments and credit card payments.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving credit-related issues.
Receptionist
Empire Southwest
09.2014 - 10.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
Education
High School Diploma -
Boulder City High School
Boulder City, NVSkills
- Team player mentality
- Decision-making capabilities
- Goal-oriented mindset
- Strong analytical skills
- Data Entry
Timeline
Credit Service Representative
EMPIRE SOUTHWEST
04.2021 - Current
Service Administrator
EMPIRE SOUTHWEST
01.2018 - 04.2021
Credit Service Representative
Empire Southwest
10.2015 - 01.2018
Receptionist
Empire Southwest
09.2014 - 10.2015
High School Diploma -
Boulder City High School
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