Sara Terzo
La Mesa,CA
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
6
6
years of professional experience
Work History
Assistent Manager
Smokey and the Brisket Restaurant
01.2023 - 07.2025
- Supported daily operations by coordinating schedules and tasks among team members.
- Assisted in training new staff on company procedures and customer service standards.
- Managed inventory records, ensuring accurate stock levels and timely replenishment.
- Analyzed customer feedback to identify areas for service enhancement and drive satisfaction.
- Supported management in strategic planning sessions, contributing insights on team performance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Server
Smokey and the Brisket Restaurant
02.2021 - 01.2023
- Delivered exceptional customer service in high-volume dining environment.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to address special requests and dietary restrictions.
- Trained new servers on restaurant procedures and menu offerings.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Food Runner
Smokey and the Brisket Restaurant
02.2021 - 01.2023
- Delivered food orders promptly to ensure customer satisfaction and efficient service.
- Coordinated with kitchen staff to maintain timely food preparation and presentation standards.
- Assisted in training new food runners on service protocols and safety procedures.
- Monitored dining area to address customer needs and enhance overall experience.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Restaurant Busser
Farmer's Table Restaurant
06.2019 - 01.2021
- Collaborated with serving staff to ensure timely table settings and clearances.
- Maintained cleanliness and organization of dining areas, enhancing guest experience.
- Assisted in the setup and breakdown of dining events, optimizing workflow efficiency.
- Communicated effectively with kitchen staff to streamline food delivery processes.
- Trained new bussers on proper cleaning techniques and restaurant protocols.
- Implemented inventory tracking for dining supplies, reducing waste and ensuring availability.
- Monitored guest satisfaction, promptly addressing concerns to enhance service quality.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Team motivation
- Staff training, development and management
- Employee performance evaluation
- Google drive
- Adaptability and flexibility
- Verbal and written communication
- Marketing
- Multitasking
- Organizational skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Native or Bilingual
Timeline
Assistent Manager
Smokey and the Brisket Restaurant
01.2023 - 07.2025
Server
Smokey and the Brisket Restaurant
02.2021 - 01.2023
Food Runner
Smokey and the Brisket Restaurant
02.2021 - 01.2023
Restaurant Busser
Farmer's Table Restaurant
06.2019 - 01.2021
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