SARA TEVIS
Davenport,FL
Summary
Excellent reputation for improving guest satisfaction ratings, driving sales, problem solving, and promoting a supportive work environment. Experienced in high volume restaurant management.
Overview
12
12
years of professional experience
Work History
Front of House Supervisor
Landry's Yak and Yeti
04.2024 - Current
- Supervise daily front-of-house operations, ensuring exceptional guest experiences
- Train and mentor staff on service standards and operational procedures
- Coordinate with back of house team to optimize food service efficiency and quality
- In time as a supervisor, guest experience ratings went up from a 4.85 to a 4.97
- Monitor daily cash handling procedures to reduce discrepancies while maintaining accurate financial records
- Conduct regular employee evaluations to assess performance, provide constructive feedback, and set goals for improvement
- Collaborate with management team to develop promotional events that attract new clientele while maintaining existing customer loyalty
- Handle customer complaints professionally and effectively, turning potential negative situations into positive outcomes
Food and Beverage Coordinator
Walt Disney World Resort
08.2021 - 07.2025
- Verify cast compliance with food and beverage safety regulations, give coaching where necessary
- Sustain highest standards for food safety, quality, and service
- Set and maintain position workload and labor management
- Resolve any undesirable guest experiences
- Support, encourage, and build team environment
- Uphold and surpass company standards and expectations
- Lead daily shift closings consistently to cut labor costs
- Work overtime when required for business need
- Train new cast and coordinators until proficient in company expectations
Beauty Sales Advisor
Sephora
04.2021 - 08.2021
- Build clientele through active recruiting
- Provided beauty analysis to ensure best product recommendation for guests
- Researched new launches and beauty trends
- Maintained sterile and safe work environment
- Assisted in creating social media content
- Met monthly sales and credit goals
- Created trust-based relationships with clientele
- Recommended and booked beauty services and classes for guests
Chanel Beaute Advisor
Chanel Beaute
10.2018 - 08.2020
- Worked with guests to assess basic needs and areas of concern
- Makeup application
- Skin analysis
- Applied appropriate product knowledge to assist clients in making informed purchases
- Thoroughly explained key active ingredients to guests
- Contacted existing and new clients to inform them of promotions as well as new products that would benefit them
- Kept in touch with guests to ensure satisfaction with their purchase
- Effectively communicated with fellow employees as well as upper management to ensure guest services were being fully cared for
- Monitored social media and online sources for industry trends
- Emphasized punctuality and worked to maintain attendance record
Prestige Beauty Advisor
Ulta Beauty Inc.
03.2018 - 10.2018
- Taught customers proper cosmetic application and recommended optimal products
- Booked appointments, answered calls, greeted guests, processed payments, and created client service tickets for salon customers
- Assessed client concerns and found appropriate solutions that would guarantee best results
- Familiarized myself with common cosmetic ingredients
- Practiced proper sanitation and organization
- Promoted to Prestige Beauty Advisor within six months of employment
Restaurant Team Member
Chick-fil-A
06.2014 - 06.2018
- Enhanced guest experience by providing exceptional service and courteous care
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Provided flexibility through being able to adapt to any situation and/or new work station
- Worked quickly to address and solve any guest concerns
- Contributed to team success by completing tasks accurately and in timely fashion
- Supported and promoted company ideals, standards, and policies
- Worked overtime during busy spells
- Promoted to Training Leader within first year of employment
Education
University of Pittsburgh
Pittsburgh, PAEmpire Beauty School
Pittsburgh, PA06.2019
Skills
- Understanding of labor laws, costs, and workloads
- Exceptional guest care
- Service oriented
- Active listening
- Critical judgment
- Make-up application and artistry
- Workplace safety
- Food safety compliance
- Health department inspections
- Multitasking abilities
Timeline
Front of House Supervisor
Landry's Yak and Yeti
04.2024 - Current
Food and Beverage Coordinator
Walt Disney World Resort
08.2021 - 07.2025
Beauty Sales Advisor
Sephora
04.2021 - 08.2021
Chanel Beaute Advisor
Chanel Beaute
10.2018 - 08.2020
Prestige Beauty Advisor
Ulta Beauty Inc.
03.2018 - 10.2018
Restaurant Team Member
Chick-fil-A
06.2014 - 06.2018
University of Pittsburgh
Empire Beauty School