SARA TEVIS
Davenport,FL
Summary
Excellent reputation for improving guest satisfaction ratings, driving sales, problem solving, and promoting a supportive work environment. Experienced in high volume restaurant management.
Overview
12
12
years of professional experience
Work History
Front of House Supervisor
Landry's Yak and Yeti
Lake Buena Vista, FL
04.2024 - Current
- Supervise daily front-of-house operations, ensuring exceptional guest experiences
- Train and mentor staff on service standards and operational procedures
- Coordinate with back of house team to optimize food service efficiency and quality
- In time as a supervisor, guest experience ratings went up from a 4.85 to a 4.97
- Monitor daily cash handling procedures to reduce discrepancies while maintaining accurate financial records
- Conduct regular employee evaluations to assess performance, provide constructive feedback, and set goals for improvement
- Collaborate with management team to develop promotional events that attract new clientele while maintaining existing customer loyalty
- Handle customer complaints professionally and effectively, turning potential negative situations into positive outcomes
Food and Beverage Coordinator
Walt Disney World Resort
Lake Buena Vista
08.2021 - 07.2025
- Verify cast compliance with food and beverage safety regulations, give coaching where necessary
- Sustain highest standards for food safety, quality, and service
- Set and maintain position workload and labor management
- Resolve any undesirable guest experiences
- Support, encourage, and build team environment
- Uphold and surpass company standards and expectations
- Lead daily shift closings consistently to cut labor costs
- Work overtime when required for business need
- Train new cast and coordinators until proficient in company expectations
Beauty Sales Advisor
Sephora
Pittsburgh, PA
04.2021 - 08.2021
- Build clientele through active recruiting
- Provided beauty analysis to ensure best product recommendation for guests
- Researched new launches and beauty trends
- Maintained sterile and safe work environment
- Assisted in creating social media content
- Met monthly sales and credit goals
- Created trust-based relationships with clientele
- Recommended and booked beauty services and classes for guests
Chanel Beaute Advisor
Chanel Beaute
Pittsburgh, PA
10.2018 - 08.2020
- Worked with guests to assess basic needs and areas of concern
- Makeup application
- Skin analysis
- Applied appropriate product knowledge to assist clients in making informed purchases
- Thoroughly explained key active ingredients to guests
- Contacted existing and new clients to inform them of promotions as well as new products that would benefit them
- Kept in touch with guests to ensure satisfaction with their purchase
- Effectively communicated with fellow employees as well as upper management to ensure guest services were being fully cared for
- Monitored social media and online sources for industry trends
- Emphasized punctuality and worked to maintain attendance record
Prestige Beauty Advisor
Ulta Beauty Inc.
Pittsburgh, PA
03.2018 - 10.2018
- Taught customers proper cosmetic application and recommended optimal products
- Booked appointments, answered calls, greeted guests, processed payments, and created client service tickets for salon customers
- Assessed client concerns and found appropriate solutions that would guarantee best results
- Familiarized myself with common cosmetic ingredients
- Practiced proper sanitation and organization
- Promoted to Prestige Beauty Advisor within six months of employment
Restaurant Team Member
Chick-fil-A
Pittsburgh, PA
06.2014 - 06.2018
- Enhanced guest experience by providing exceptional service and courteous care
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Provided flexibility through being able to adapt to any situation and/or new work station
- Worked quickly to address and solve any guest concerns
- Contributed to team success by completing tasks accurately and in timely fashion
- Supported and promoted company ideals, standards, and policies
- Worked overtime during busy spells
- Promoted to Training Leader within first year of employment
Education
University of Pittsburgh
Pittsburgh, PAEmpire Beauty School
Pittsburgh, PA06.2019
Skills
- Understanding of labor laws, costs, and workloads
- Exceptional guest care
- Service oriented
- Active listening
- Critical judgment
- Make-up application and artistry
- Workplace safety
- Food safety compliance
- Health department inspections
- Multitasking abilities
Timeline
Front of House Supervisor
Landry's Yak and Yeti
04.2024 - Current
Food and Beverage Coordinator
Walt Disney World Resort
08.2021 - 07.2025
Beauty Sales Advisor
Sephora
04.2021 - 08.2021
Chanel Beaute Advisor
Chanel Beaute
10.2018 - 08.2020
Prestige Beauty Advisor
Ulta Beauty Inc.
03.2018 - 10.2018
Restaurant Team Member
Chick-fil-A
06.2014 - 06.2018
University of Pittsburgh
Empire Beauty School