Sara Thomas
Lake Havasu City,AZ
Summary
Results-oriented professional with extensive customer service experience and team leadership skills. Dedicated to complete knowledge of company products and services for optimized customer experience. Creative problem solver skilled at de-escalating situations Energetic, resourceful, and eager to contribute immediate value through an exceptional work ethic.
Overview
12
12
years of professional experience
Work History
Assistant Branch Manager
Foothills Bank/State Bank Of Arizona
05.2015 - Current
- Enhance customer satisfaction by providing exceptional service and addressing concerns promptly.
- Supervise team of 5 branch employees.
- Train and mentor new employees in alignment with branch service standards and objectives, foster a positive work environment.
- Streamline branch operations for increased efficiency through implementation of new processes and procedures.
- Support the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Develop strong relationships with key clients, contributing to significant growth in business revenue.
- Conduct regular performance evaluations for staff members, providing constructive feedback for professional development and growth.
Senior Customer Service Representative
State Bank Of Arizona/Mohave State Bank
04.2014 - 05.2015
- Mentored junior team members, contributing to their professional development and overall team success.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
- Developed solutions-oriented approaches when faced with challenging situations or dissatisfied customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
Customer Service Representative
Havasu Community Credit Union
10.2011 - 04.2014
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
Skills
- Strong leadership
- Relationship building
- Problem solving
- Customer retention
- Regulatory Compliance
- Staff management
- Team development
- Cash handling
- Excellent work ethic
- Organizational skills
- Process improvement
- Conflict resolution
Timeline
Assistant Branch Manager
Foothills Bank/State Bank Of Arizona
05.2015 - Current
Senior Customer Service Representative
State Bank Of Arizona/Mohave State Bank
04.2014 - 05.2015
Customer Service Representative
Havasu Community Credit Union
10.2011 - 04.2014
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