Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Team Lead
Raley's Supermarket
2023.11 - Current
Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
Enhanced team productivity by providing ongoing training one on one training and/or computer classes
Adhering to a grid sheet and not altering from it, therefore breaks and lunches go as scheduled
Reports to Store Director
Works mid shift to work and build teams with morning and afternoon team members
Continually working with team members to become future leaders
Customer Service Team Lead
Raley's Supermarket
2023.04 - 2023.11
Manages front end
Reports to Store Director
Works mid shift to work and build teams with morning and afternoon team members
Continually working with team members to become future leaders
Plan and execute requirements from Corporate
Displays a positive and respectful example.
Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
Enhanced team productivity by providing ongoing training and coaching to Customer Service Representatives.
Collaborated with cross-functional teams to develop new strategies for improving the overall customer experience.
Assistant Team Lead
Raley's Supermarket
2022.08 - 2023.04
Worked all shifts
Stocked shelves
Merchandised front ends
Placed orders for front end
Process of learning visual planning
Mentored junior team members for increased skill development and career growth.
Food Service Employee
Raley's Supermarket
2022.01 - 2022.08
Deli and bakery trained, all shifts provides excellent customer service
Baker 2 days a week
Improved customer satisfaction by providing efficient and friendly food service in a high-volume setting.
Maintained a clean and sanitary work environment, ensuring compliance with health and safety regulations.
Manager
The Corral Sandwich Shop
2021.05 - 2022.01
Manage employees, orders and open to close shop.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Sales Manager
Macy's
2020.06 - 2021.04
Manage store with one other manager
Merchandising Fulfillment
Online orders
Managing employees
Scheduling
Led a successful sales team by providing motivational coaching and performance-based incentives.
Built long-lasting client relationships through excellent customer service and consistent followups.
Increased sales revenue by developing and implementing effective sales strategies.
Sales Supervisor
Macy's
2019.03 - 2020.06
Implement a functional work schedule for each clothing department
Deliver outstanding customer service
Motivate team to reach sales and credit quotas each day and week
Open and close the store
Closed main cash bank.
Supervisor
Kohls Department Store
2017.10 - 2019.03
Supervising 2 demanding departments and managing employees daily routines, interaction with customers on a daily basis
Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Sales/Office Associate
Woods Furniture
2016.10 - 2017.01
Managing, scheduling, and monitoring deliveries via phone and email between sales representatives
Increased customer satisfaction by resolving complex issues and providing exceptional service at all times
Education
Associates -
Las Positas Junior College
01.2000
Skills
Sales Management
Salesforce
Warehouse, and logistics
Input sales into Profit (Database system)
Customer Service via phone, emails, and in person
Product Location
Client Engagement
Training Development Aptitude
Timeline
Customer Service Team Lead
Raley's Supermarket
2023.11 - Current
Customer Service Team Lead
Raley's Supermarket
2023.04 - 2023.11
Assistant Team Lead
Raley's Supermarket
2022.08 - 2023.04
Food Service Employee
Raley's Supermarket
2022.01 - 2022.08
Manager
The Corral Sandwich Shop
2021.05 - 2022.01
Sales Manager
Macy's
2020.06 - 2021.04
Sales Supervisor
Macy's
2019.03 - 2020.06
Supervisor
Kohls Department Store
2017.10 - 2019.03
Sales/Office Associate
Woods Furniture
2016.10 - 2017.01
Associates -
Las Positas Junior College
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