Sara Thomas
Fair Oaks,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Team Lead
Raley's Supermarket
11.2023 - Current
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
- Enhanced team productivity by providing ongoing training one on one training and/or computer classes
- Adhering to a grid sheet and not altering from it, therefore breaks and lunches go as scheduled
- Reports to Store Director
- Works mid shift to work and build teams with morning and afternoon team members
- Continually working with team members to become future leaders
Customer Service Team Lead
Raley's Supermarket
04.2023 - 11.2023
- Manages front end
- Reports to Store Director
- Works mid shift to work and build teams with morning and afternoon team members
- Continually working with team members to become future leaders
- Plan and execute requirements from Corporate
- Displays a positive and respectful example.
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
- Enhanced team productivity by providing ongoing training and coaching to Customer Service Representatives.
- Collaborated with cross-functional teams to develop new strategies for improving the overall customer experience.
Assistant Team Lead
Raley's Supermarket
08.2022 - 04.2023
- Worked all shifts
- Stocked shelves
- Merchandised front ends
- Placed orders for front end
- Process of learning visual planning
- Mentored junior team members for increased skill development and career growth.
Food Service Employee
Raley's Supermarket
01.2022 - 08.2022
- Deli and bakery trained, all shifts provides excellent customer service
- Baker 2 days a week
- Improved customer satisfaction by providing efficient and friendly food service in a high-volume setting.
- Maintained a clean and sanitary work environment, ensuring compliance with health and safety regulations.
Manager
The Corral Sandwich Shop
05.2021 - 01.2022
- Manage employees, orders and open to close shop.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Sales Manager
Macy's
06.2020 - 04.2021
- Manage store with one other manager
- Merchandising Fulfillment
- Online orders
- Managing employees
- Scheduling
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Increased sales revenue by developing and implementing effective sales strategies.
Sales Supervisor
Macy's
03.2019 - 06.2020
- Implement a functional work schedule for each clothing department
- Deliver outstanding customer service
- Motivate team to reach sales and credit quotas each day and week
- Open and close the store
- Closed main cash bank.
Supervisor
Kohls Department Store
10.2017 - 03.2019
- Supervising 2 demanding departments and managing employees daily routines, interaction with customers on a daily basis
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Sales/Office Associate
Woods Furniture
10.2016 - 01.2017
- Managing, scheduling, and monitoring deliveries via phone and email between sales representatives
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times
Education
Associates -
Las Positas Junior College
01.2000
Skills
- Sales Management
- Salesforce
- Warehouse, and logistics
- Input sales into Profit (Database system)
- Customer Service via phone, emails, and in person
- Product Location
- Client Engagement
- Training Development Aptitude
Timeline
Customer Service Team Lead
Raley's Supermarket
11.2023 - Current
Customer Service Team Lead
Raley's Supermarket
04.2023 - 11.2023
Assistant Team Lead
Raley's Supermarket
08.2022 - 04.2023
Food Service Employee
Raley's Supermarket
01.2022 - 08.2022
Manager
The Corral Sandwich Shop
05.2021 - 01.2022
Sales Manager
Macy's
06.2020 - 04.2021
Sales Supervisor
Macy's
03.2019 - 06.2020
Supervisor
Kohls Department Store
10.2017 - 03.2019
Sales/Office Associate
Woods Furniture
10.2016 - 01.2017
Associates -
Las Positas Junior College
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