To exceed customer expectations by providing superior service and making sure that it is a memorable experience. I believe I would be an exceptional candidate and an asset to your company. My many years of employment exemplify my ability to work hard and achieve excellence. Profile Highly dedicated individual with well-developed communication and organizational skills. Personable customer service professional with over 4 years of experience in sales and customer service. Ability to maintain a good attitude under pressure and adapt to any changes that may occur.
Hi, I’m
Sara Thompson
Phoenix,AZ
Summary
Overview
7
years of professional experience
1
Certification
Work History
Peloton InteractiveRemote, AZ
Hardware/Software Member Support
10.2021 - Current
Job overview
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Resolved members inquiries and hardware/software related concerns with little oversight.
- Always a Top Performing Agent on my Team
- I was in Backlog Project assisting members
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Assisted department with email-based and phone support when call center was busy or short-staffed.
- Assisted customers with order placement, product returns and order tracking.
Coyote CourierPhoenix, AZ
Driver
09.2020 - Current
Job overview
- Pick up/deliver optical and dental labs to clients
- Sort optical packages into route drivers bins so they can proceed to their own routes
- Keep good relations with the clients
- Coordinated efficient routes to avoid delays and optimize schedules.
UberPhoenix, AZ
Driver
01.2020 - 09.2020
Job overview
- Picked up customers and took them to destination
- Utilized my social skills and made sure customer was happy
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed on-time deliveries by choosing best and most efficient routes.
Tele ReachMesa, AZ
Customer Service Representative
10.2019 - 12.2019
Job overview
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
Industry ExtractsMesa, Arizona
Production crew
07.2019 - 10.2019
Job overview
- Packaged merchandise and prepared for delivery
- Checked inventory to log progress for the day
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Made sure that products were produced on time and are of good quality.
- Resolved issues quickly to maintain productivity goals.
Mirando BrandMesa, Arizona
Market Development Representative
05.2018 - 06.2019
Job overview
- Monitored Social Media for orders and questions
- Provided promotional and new product line information
- Helped keep orders organized and stay on schedule for completion
- Met with new vendors/suppliers
- Used various market research tools and techniques to gather, analyze and interpret data.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
Best WesternPhoenix, Arizona
Customer Service Representative II
01.2017 - 03.2018
Job overview
- Provided excellent customer service
- De-escalated customer complaints
- Managed company expo
- Collected room deposits, fees, and payments.
- Answered phones throughout shift, closely following strict guidelines for customer service and satisfaction.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Amazon Fullfillment CenterPhoenix, Arizona
Production Crew Member
01.2016 - 03.2018
Job overview
- Package merchandise in a fast pace environment
- Wrapped pallets that were set to ship
- Logged shipments into computer
- Organized work to meet demanding production goals.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Used equipment properly to avoid workplace hazards or injuries.
PSCUPhoenix, Arizona
Customer Service Reprentative
05.2016 - 01.2017
Job overview
- Educated members on services available
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Responded to customer calls and emails to answer questions about products and services.
Education
Carrington College
No Degree from Medical Assistant
09.2010
University Overview
Glendale High School
Diploma
05.2005
University Overview
Skills
- Microsoft Office System
- Types 60WPM
- Computer savvy
- Management
- Marketing & Sales
- Versatile
- Data Entry
Certification
Medical Assistant Certificate 2010
Recommendation
Recommendation
I recently had the pleasure of having Sara on my project team. She was brought in since she was a top performer. She was tasked with data migration, data analysis, flagging issues, and a large amount of largely unsupervised tickets to work. She showed up with a great attitude and focused on the team's goals! Her performance was nothing short of awesome! Furthermore, she showed through the project lifecycle that she was ambitious self-motivated and a real team player. If you're looking for a hardworking, intelligent employee that can hit the ground running, look no further, any company would be lucky to have Sara on the team!
John Ygartua
-Program Manager @Peloton
Timeline
Hardware/Software Member Support
Peloton Interactive
10.2021 - Current
Driver
Coyote Courier
09.2020 - Current
Driver
Uber
01.2020 - 09.2020
Customer Service Representative
Tele Reach
10.2019 - 12.2019
Production crew
Industry Extracts
07.2019 - 10.2019
Market Development Representative
Mirando Brand
05.2018 - 06.2019
Customer Service Representative II
Best Western
01.2017 - 03.2018
Customer Service Reprentative
PSCU
05.2016 - 01.2017
Production Crew Member
Amazon Fullfillment Center
01.2016 - 03.2018
Carrington College
No Degree from Medical Assistant
Glendale High School
Diploma
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