Summary
Overview
Work History
Education
Skills
Additional Research
Timeline
Generic

Sara Timko

Summary

Efficient and results-oriented professional with 19 years of diverse experience in customer service and management. Proven ability to lead and inspire teams, surpass performance targets, and drive operational excellence in various roles. Possesses a strong educational background with a bachelor's in psychology and an associate's in business. Seeking to obtain an esteemed information technology education at Virginia Tech to prepare for a career in the evolving landscape of software, business, and big data.

Overview

19
19
years of professional experience

Work History

Delivery Driver

Takeout Central
03.2022 - Current
  • Completed on-time deliveries by choosing most efficient routes.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Verified accuracy of all deliveries against order forms.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.

Shift Supervisor/Delivery Driver

Domino's Pizza
01.2020 - 06.2022
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Handled customer complaints and requests for swift resolution.
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Tracked receipts, employee hours, and inventory movements.

Administrative Assistant

Q.C. Psychology
09.2017 - 11.2019
  • Maintained and updated patient records for accurate medical histories.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Conducted insurance verification and preauthorizations.
  • Organized paperwork such as charts and reports.
  • Greeted patients and provided required paperwork to facilitate services.
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.

Leasing Agent

Lake Park Tower Apartments
07.2015 - 07.2017
  • Toured property with prospective tenants and provided information with regards to key features.
  • Performed background, reference, and credit checks as part of screening process of prospective tenants.
  • Kept records accurate, detailed and compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Recruited new residents through website advertising and local marketing.
  • Scheduled various contractors to complete needed work on vacant and occupied units.
  • Drafted legal contracts and renewals.

Assistant Property Manager

Avonlea Riverside Apartments
09.2013 - 06.2015
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
  • Maintained careful records of rental payments, legal contracts, and renewals.
  • Handled tenant complaints promptly and appropriately.
  • Planned special marketing and community engagement events.

Lead Server

Crabapple Tavern
03.2010 - 08.2013
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Cultivated warm relationships with customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing walk-in business.

Shift Supervisor/Service Trainer

Steak N Shake
06.2004 - 12.2009
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Supervised servers and provided feedback and coaching.
  • Controlled costs to keep business operating within budget and increase profits.
  • Recruited, interviewed and hired employees.

Education

Bachelor of Science - Psychology

Baldwin Wallace University
Berea, OH
07.2017

Associate of Applied Business - Human Resource Management

Cuyahoga Community College
Parma, OH
06.2009

Skills

  • Customer Service and Retention
  • Employee Interviewing and Training
  • Inventory Management
  • Shift Supervision
  • Social Media Marketing
  • Invoicing
  • Contract Negotiation
  • Event Planning
  • Psychological Assessment
  • Psychological Research

Additional Research

  • Thesis, Kennesaw State University: The Effects of Computer-Mediated Communication (CMC) on Romantic Relationships.
  • Poster Presentation at Ovation Festival 2017, Baldwin Wallace University: The Relationship Between Authoritarian Parenting Style and Social Anxiety in Adulthood.

Timeline

Delivery Driver

Takeout Central
03.2022 - Current

Shift Supervisor/Delivery Driver

Domino's Pizza
01.2020 - 06.2022

Administrative Assistant

Q.C. Psychology
09.2017 - 11.2019

Leasing Agent

Lake Park Tower Apartments
07.2015 - 07.2017

Assistant Property Manager

Avonlea Riverside Apartments
09.2013 - 06.2015

Lead Server

Crabapple Tavern
03.2010 - 08.2013

Shift Supervisor/Service Trainer

Steak N Shake
06.2004 - 12.2009

Bachelor of Science - Psychology

Baldwin Wallace University

Associate of Applied Business - Human Resource Management

Cuyahoga Community College

Similar Profiles

CREATE PROFILE
Sara Timko