Sara Tobin
Washington D.C. Metro Area
Summary
Accomplished Professional Leader with over 15 years of relevant healthcare administration experience. Notable success shaping and developing strategies to improve operational processes, increase efficiency and effectiveness and drive growth. Adept at managing complex projects from concept to completion while making critical decisions along the way. Effective communicator with strong organizational and problem-solving skills and the ability to positively liaise with various institutions, departments and key stakeholders. Highly skilled in building, mentoring and managing cross-functional teams in the delivery of exceptional service and the advancement of top level objectives.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Operations Manager, Surgical Services
GW Medical Faculty Associates
Washington, DC
11.2021 - Current
- Monitored and improved efficiency of processes, team performance, and customer service.
- Developed and implemented standard polices to ensure organizational expectations are met.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Created detailed reports on the performance of individual departments within operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Led cross-functional teams in problem-solving activities related to process improvements.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Provided technical expertise in the design and implementation of automated systems used in the department.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Reviews special budgets and other projects, related supporting schedules, analysis and statistical data and makes recommendations for enhancements.
REVENUE CYCLE OPERATIONS & QUALITY TRAINER (PRN)
Childrens National Hospital
Washington, DC
01.2021 - Current
- Collaborated in implementing, facilitating, monitoring and measure quality outcomes.
- Developed and conducted comprehensive quality training programs for new hires.
- Created and maintained detailed training materials to ensure consistency in the delivery of quality standards.
- Conducted regular assessments to measure employee understanding of quality processes.
- Provided guidance and support on best practices related to quality assurance.
- Assisted with the implementation of new processes and procedures related to quality assurance.
OPERATIONS MANAGER
Adventist HealthCare
Rockville, MD
01.2018 - 01.2021
- Lead operations for various service lines including primary care, adult and pediatric endocrinology, nuclear medicine, physical medicine and rehabilitation
- Evaluated physician schedules, facilitating balance of patient flow and maximizing office resources
- Monitored and improved efficiency of processes, team performance, and customer service.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Interviewed, hired, and supervised staff, providing timely and candid feedback to direct reports.
- Developed and implemented operational procedures to ensure quality standards are met.
OPERATIONS MANAGER
GW MFA, AMG Division
Rockville, MD
01.2014 - 01.2018
- Lead operations for various service lines including primary care, adult and pediatric endocrinology, nuclear medicine, physical medicine and rehabilitation
- Evaluated physician schedules, facilitated balance of patient flow and maximizing office resources
- Implemented new initiatives such as patient registration and scheduling efficiencies
- Interviewed, hired, and supervised staff, provided timely and candid feedback to direct reports.
PRACTICE MANAGER
Retina Associates / Annapolis, MD
01.2010 - 01.2014
- Promoted to practice manager due to exemplary organizational and leadership skills
- Managed five specialty practice locations, facilitating patient flow and maximization of efficiency
- Created training program and manual for new hires and existing staff
- Trained all administrative staff on practice standards and customer service expectations, resulting in higher patient satisfaction.
HEALTH UNIT COORDINATOR
UPMC St. Margaret’s Hospital
Pittsburgh, PA
01.2006 - 01.2010
- Evaluated and optimized patient care and patient flow
- Met patient needs and quality standards, ensuring patient satisfaction
- Actively sought opportunities to assist colleagues, supervisors and patients
- Created informational materials for health education
- Utilized electronic health systems to ensure proper documentation for patient care.
Education
PROJECT MANAGEMENT -
University of The District of Columbia
B.A, LIBERAL ARTS -
Carlow University
Skills
- Leadership/Team Building
- Performance Management
- Strategic Planning & Partnerships
- Organizational Management
- Process Improvement
- Workflow Optimization
- Planning and Implementation
- Data Analysis
- Logistics Oversight
- Business Intelligence
- SAP Expertise
- Troubleshooting and Problem Solving
Affiliations
- PMI, Project Management Institute Member
- GW Fundamentals of Leadership, Participant
- Booster Club, Fundraising
Certification
- Project Management
Timeline
Operations Manager, Surgical Services
GW Medical Faculty Associates
11.2021 - Current
REVENUE CYCLE OPERATIONS & QUALITY TRAINER (PRN)
Childrens National Hospital
01.2021 - Current
OPERATIONS MANAGER
Adventist HealthCare
01.2018 - 01.2021
OPERATIONS MANAGER
GW MFA, AMG Division
01.2014 - 01.2018
PRACTICE MANAGER
Retina Associates / Annapolis, MD
01.2010 - 01.2014
HEALTH UNIT COORDINATOR
UPMC St. Margaret’s Hospital
01.2006 - 01.2010
PROJECT MANAGEMENT -
University of The District of Columbia
B.A, LIBERAL ARTS -
Carlow University
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