Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sara Tokarska

Naperville,IL

Summary

Motivated team leader with manager experience at Walgreens, excelling in customer service, hospitality, and conflict resolution. Proven ability to enhance team performance and streamline operations. Prior experience in front desk receptionist positions with multiple different file organization and scheduling software. Skilled in multitasking and effective communication, ensuring high satisfaction levels while managing inventory and staff coordination. Committed to delivering exceptional service and fostering a collaborative work environment.

Overview

7
7
years of professional experience

Work History

Shift Leader

Walgreens
06.2022 - Current
  • Oversaw daily operations, ensuring compliance with company policies and procedures. Experienced in providing exceptional customer service and prompt resolutions based on customer's individual need to maintain customer satisfaction.
  • Managed inventory processes, maintaining stock of products and necessary supplies weekly. Well informed on services and products we provide to better aid and solutions to customers.
  • Coordinated scheduling of staff to improve staff productivity and completion of goals daily. Mentored multiple team members to enhance performance and service quality as well as efficiency.

Pharmacy Intern

Walgreens
06.2021 - 06.2022
  • Educated patients on possible drug interactions, potential side effects, and optimal methods of administration. Provided friendly and attentive individual customer service.
  • Streamlined pharmacy workflow by efficiently managing multiple tasks simultaneously, such as data entry, phone calls, and order fulfillment.

Front Desk Receptionist

Aesthetic Medicine
12.2019 - 05.2021
  • Warmly greeted guests at front desk, ensuring smooth guest check-ins and check-outs. Resolved guest inquiries and complaints promptly to maintain high satisfaction levels.
  • Maintained scheduling system and communication between clients and estheticians to coordinate service delivery and avoid scheduling conflicts. Called clients to confirm appointments, inform them of sales on services they frequent, and processed transactions over the phone for deposits and memberships.
  • Utilized multiple software for filing client information and financial records of treatments, as well as scheduling software and email. Upheld strict confidentiality with sensitive patient information, and facilitated smooth transition from physically filed data to a digitized system.

Desk Receptionist

Joliet Junior College Financial Aid Office
09.2018 - 12.2019
  • Managed front desk operations, ensuring a professional and welcoming environment and created a positive first impression for visitors. In helping new applicants, provided assistance and helped with understanding the financial aid system.
  • Maintained accurate records of visitor logs, used Excel software to complete data entry tasks to track applicant's progress and manage files and paperwork needed per individual to aid them in completing necessary steps to receive their specific financial aid packages.
  • Oversaw upward of 50 phone calls daily, addressing inquiries and directing calls to appropriate personnel swiftly; Corresponded with applicants through email.


Education

Bachelor of Arts - Graphic Design

Elmhurst University
Elmhurst, IL
12-2023

Skills

  • Experience in leadership
  • Teamwork and collaboration
  • Excellent communication
  • Conflict resolution
  • Multitasking Abilities
  • Interpersonal skills

Languages

English
Native or Bilingual
Polish
Native or Bilingual

Timeline

Shift Leader

Walgreens
06.2022 - Current

Pharmacy Intern

Walgreens
06.2021 - 06.2022

Front Desk Receptionist

Aesthetic Medicine
12.2019 - 05.2021

Desk Receptionist

Joliet Junior College Financial Aid Office
09.2018 - 12.2019

Bachelor of Arts - Graphic Design

Elmhurst University

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