Sara Torres
Hesperia,California
Summary
Experienced customer service and billing agent with a strong drive to advance within a reputable organization. With a background in administration, customer service, billing, and the medical field, processing skills and knowledge to contribute to team success. Leveraging education, exceptional communication skills, and proven expertise, dedicated to delivering exceptional and reliable customer care that surpasses expectations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
AT&T
12.2020 - Current
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Dentist of Whittier
Billing Department
01.2020 - 12.2020
- Resolved billing issues by applying knowledge and completing in-depth research.
- Developed improved standard operating procedures to increase billing accuracy and cash flow.
- Helped customers to bring accounts into good standing by implementing payment plans.
- Built high-performance team by collaborating with new members on procedural, administrative, collections and compliance areas.
Uber &LYFT- Driver
Self-employed
12.2016 - 02.2020
- Delivered goods and services to customers on time and in excellent condition.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Performed pre-trip inspection checks and reported problems to supervisor.
In Home Care Services
Caregiver
07.2018 - 01.2020
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Maintained records of patient care, progress or problems to report and discuss observations.
- Delivered high level of assistance with cooking, meal preparation and shopping.
Education
High School Diploma -
Highlands Community Technical Schools
Sacramento, CA10.2021
L.A. Academy of Administrative Dental Assistants
Los Angeles, CA02.2020
Medical Assistant -
ICDC College
Los Angeles, CA09.2010
Skills
- Customer Service
- Team Motivation
- Policy Administration
- Staff Development
- Microsoft Office Expertise
- Insurance Authorizations
- Eligibility
- Bilingual (English & Spanish)
- Scheduling
- Behavioral Management
- Respectful and Compassionate
- Complex Problem-Solving
- Multitasking and Organization
- Relationship Building
- Strong Ethics
- Time Management
- Administrative Management
- Staff Supervision
- Attention to Detail
- Active Listening
- Data Entry
- Analytical Thinking
- Critical Thinking
- HIPPA Compliance
- Insurance Authorization
Certification
- CPR/AED/First Aid
- Florida board of Nursing (CoVID -19 for nursing professionals
- AaPC
- Dental Billing and Coding
Timeline
Assistant Manager
AT&T
12.2020 - Current
Dentist of Whittier
Billing Department
01.2020 - 12.2020
In Home Care Services
Caregiver
07.2018 - 01.2020
Uber &LYFT- Driver
Self-employed
12.2016 - 02.2020
High School Diploma -
Highlands Community Technical Schools
L.A. Academy of Administrative Dental Assistants
Medical Assistant -
ICDC College
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